Local Customer Service is King for Hosted PBX

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Texas-based Colorado Valley Communications nestled between San Antonio, Austin, and Houston is a firm believer that local customer service is vital when it comes to offering hosted business voice services.

Company representative Dustin Herzig in CVC’s Central office says business voice customers demand reliability and quick response to any issues that may prevent their customers from calling them, which can be problematic with third-party VoIP providers. For CVC an average business customer has six to eight lines and remarkably Herzig says they can deliver fiber and a hosted PBX solution in about two weeks time from start to finish. Having the SIP ACS Server platform from Innovative Systems has played a key role in the speed of deployment managing CVC’s choice of Yealink and Poly phones. Herzig says having the management control of the SIP ACS solution has saved countless truck rolls which results in major cost savings and quick resolution to most customer support calls. This is a key differentiator to third party solutions and makes CVC stand out in serving their business community.

APMax Voice Services Layered on the Hosted Service

CVC offers their hosted voice with the full suite of APMax calling features that include, Unified Messaging, and Find Me. CVC business customers enjoy the locally managed service says Herzig, and the feature they like the most is Voicemail to Email.

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