Position: Innovative Systems is seeking a skilled and experienced Project Manager to lead and oversee professional services projects and customer conversion projects across the eLation OSS/BSS portfolio (Billing, Financials, Mapping, SDP). The Project Manager will play a critical role in ensuring the successful planning, execution, and delivery of projects, meeting customer requirements and company objectives.
Key Responsibilities of this position include
Project Planning and Execution:
- Develop and maintain comprehensive project plans, including scope, timelines, resource allocation, budgets, and change requests
- Lead project kick-off meetings and communicate project objectives and expectations to the project team and stakeholders
- Ensure effective project execution, monitoring progress, resolving issues, initiating corrective actions as needed, and ensuring final project acceptance and closure
- Continuously assess project health statuses and proactively adjust expectations as needed
- Coordinate and conduct project meetings efficiently with internal and external stakeholders
- Proactively engage with internal and external stakeholders to address project obstacles and effectively manage the execution of risk mitigation plans
- Act as knowledgeable point of contact for solutions and integrations, providing expertise to both internal and external stakeholders
Project Team Leadership:
- Facilitate internal project teams, ensuring that all team members understand their roles and responsibilities
- Foster a collaborative and positive team environment to encourage productivity and motivation
Stakeholder Communication:
- Maintain regular communication with customers, stakeholders, and internal teams to provide project updates and gather feedback
- Address and resolve issues, risks, and changes as they arise, ensuring customer satisfaction
Risk Management:
- Identify project risks and develop risk mitigation strategies to minimize project disruptions
- Proactively manage and communicate risks to stakeholders
Quality Assurance:
- Ensure that project deliverables meet quality standards and customer expectations
- Perform project reviews and quality checks throughout the project lifestyle
Budget and Resource Management:
- Manage project budgets, track expenditures, and ensure cost control
- Allocate and optimize project resources effectively
Documentation:
- Maintain accurate project documentation, including project plans, status reports, and issues logs
- Ensure that all project-related documents are organized and easily accessible
Preferred Qualifications: Bachelor’s Degree in a related field with 5+ years of relevant experience, proven experience as a Project Manager (preferably in the software or technology industry), Project Management Professional (PMP) certification is a plus, advanced level knowledge of Broadband and Utility Telecom industries, strong project management and organizational skills, excellent communication and leadership abilities, ability to adapt to changing project requirements and priorities, proficiency in project management software and tools, excellent verbal and written communication skills, excellent presentation skills, excellent telephone and email etiquette, effective communication, excellent research and problem-solving skills with a strong attention to detail, and continuous project health status review and proactively reestablish expectations as necessary.
Additional Information: This position reports to the Director of Customer Experience and plays a pivotal role in the successful implementation of Innovative Systems’ software solutions for our customers.