Company

Come work with us and help connect people to the world

Serving North America’s Communication Leaders

Innovative Systems is a mission-critical enterprise software solution that enables independent service providers to seamlessly manage their business, deliver modern network services, and reduce operating costs.

Our core products include eLation™, a market-leading Billing & Operations Support System (BSS/OSS), InnoStream™ Multi-Generation TV (MG-TV), a streaming video solution suite, and APMax™, a hardware and software Voice over IP (VoIP) platform.

Now Accepting Applications

If interested, email your resume to careers@innovsys.com.

eLation Financials Software Support Specialist
QA Analyst – Financials Implementation
Usage & CABs Support
Accounting and Office Coordinator

The key duties of this position include providing great customer service, training clients, verifying financial data, and testing in the eLation Financials software.

Job Requirements:

  • Strong oral and written communication skills and problem-solving skills
  • Ability to handle multiple items simultaneously, and pay attention to detail
  • Must be dependable, self-motivated, and self-driven
  • Open to change able to work independently as well as in a team environment
  • Preferred background includes a telecommunications, business, or accounting degree and/or software support experience

Responsibilities:

  • Customer service for the Financial software
  • Taking ownership of client issues and tracking through completion
  • Reporting bugs and testing software fixes
  • Lead Financial conversions independently
  • Work with new clients to understand their practices, set configuration within the software, and audit data
  • Training clients on new functionality within the software

The key duties of this position are maintaining the quality of software delivery by evaluating the product and practices to ensure the enhancements made to the product are without defect and meet the stakeholder needs while executing to plan and adjusting for continuous improvement.

Responsibilities:

  • Identifies, analyzes, and documents defects, inconsistencies, and other issues in software
  • Evaluating user stories to ensure all information is included
  • Understand and analyze user stories, requirements, or product specifications
  • Use Azure DevOps to document test cases, record progress and results
  • Manage Feature Flags during release process
  • Review user interfaces for consistency and functionality
  • Create documentation for product support teams and coordinate with support team in ensuring successful software deployment

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology or a related field (preferred)
  • Working experience in quality inspection, auditing, and testing enterprise applications
  • Strong computer skills
  • Excellent communication skills, both written and verbal required
  • Strong analytical and problem-solving skills, meticulous attention to detail required
  • Working experience in the design, configuration, development, and implementation of .NET/C#, WinForms applications (Preferred)
  • Possess experience in accounting systems (Preferred)

The key duties of this position will include direct customer service, converting new clients, training, and technical analysis in the Usage and CABs software.

Job Requirements:

  • Strong verbal and written communication skills and problem-solving skills
  • Ability to handle multiple items simultaneously and pay attention to detail
  • Must be able to work independently as well as in a team environment
  • Preferred background includes a telecommunications, business, or accounting degree and/or software support experience
  • Prior telecommunications experience with Usage and CABS software is a plus.

Responsibilities:

  • Customer service for usage and CABS software
  • Taking ownership of client issues and tracking through completion
  • Reporting bugs and testing software fixes
  • Lead Usage and CABS conversions independently and work with new clients to understand their practices, set configuration within the eLation software, and audit data
  • Training clients on new functionality within the Usage and CABS software
  • Client service work including maintaining client’s systems tables, updating accounting information, and processing billing

This position will be responsible for coordinating a variety of tasks to support the daily operations of the Accounting and HR Departments, and assist with other duties as needed.

Other Duties and Responsibilities:

  • Support recruitment efforts such as posting job ads and vetting resumes
  • Draft documents such as letters, companywide announcements, benefit updates etc.
  • Assist in onboarding tasks such as, new hire paperwork, background checks, IT equipment
  • Familiarizing newly hired employees with HR policies & internal procedures
  • Processing exit paperwork and ensure the return of all applicable company property
  • Assist finance & HR with other tasks as needed

Other Duties and Responsibilities:

  • Bachelor’s Degree in Business Management or related fields
  • Friendly, diplomatic, comfortable working with others
  • Ability to work independently and a desire to make an impact
  • Strong organizational, verbal, and written communication skills and capable of prioritizing multiple tasks
  • Proficiency with Microsoft Office, Excel, and various accounting systems
Technical Support Specialist
Inserting Machine Operator
Software Developer

This position will provide software and hardware support to our clients throughout North America and handle a unique mix of support issues in the areas of telecommunications, computer systems, video operations, and networking. Telephony experience is helpful but not required.

Responsibilities:

  • Delivering outstanding customer service during the installation of Innovative Systems Voice and Video products
  • Providing ongoing customer support
  • Providing end-user training and support which includes diagnosing, resolving, and documenting hardware and software issues in a timely and accurate manner
  • May require travel to customer sites

Background in voice communications or cable headend, RF, IPTV, or other video operations and video delivery in the telecommunications industry is desirable.

This position is at the Innovative Systems Print Division in Willmar, MN.

Requirements:

  • Operating production mailroom equipment mainly floor model, intelligent inserters but also large format paper folders, high speed production printers, and other similar print and mailing equipment
  • Possess a passion for service our customers
  • Preferred applicants will have previous mail room equipment experience and have a good understanding of mail and print concepts
  • Multi-tasking, self-motivation, and independent direction in a team environment is the typical working atmosphere

If interest, email your resume to larryw@innovsys.com.

We offer the opportunity to work with a group of talented software developers and utilize the latest tools to develop Windows, Internet and Embedded systems applications. Disciplines include C, C++, C#, ASP.NET, HTML, Xamarin and Linux. Exceptional candidates with degrees in Computer Science, Computer Engineering or Electrical Engineering will receive high consideration.

Why IS?

We offer a team-oriented work environment and our benefits include competitive wages, company-paid health, life, and disability insurance, options for dental, vision, and AFLAC insurance, paid time off and holidays, and 401(k) plan

Home of the World’s Only Corn Palace

Based in Mitchell, South Dakota, Innovative Systems is proud to support connectivity across the country, including delivering outstanding service to its Telecom, Cable, Municipality, Power, and Utility customers and their constituents.

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