elation

Billing and Customer Management

An Enterprise Solution that elevates the customer service experience.

eLation provides Telecom and Utility service providers with the tools
and flexibility required to run your business with efficiency, automation, and adaptability.

CSR Toolkit
Self-Service Customer Portal
Customer Communication
Reporting and Analytics

CSR Toolkit

Customizable for your needs. Mobile solutions for troubleshooting, device management, and service management to provide one touch resolution.

  • Diagnose Tools for front line CSRs
  • One order to do anything (one screen, one dashboard to see everything)
  • All customer information in one place
  • Automatic Provisioning
  • Electronic Signatures
  • Route orders dynamically to multiple departments simultaneously

Self-Service Customer Portal

Give customers more control over their experience with a self-service platform. Customers can sign up or pay their invoice any time, any place.

  • Create new account
  • Upgrade services
  • View Invoice and Usage History
  • Pay Invoices and Set Up Autopay
  • Report Outages

Customer Communication

Communicate and market to your customers strategically and effectively. Clear communication ensures a positive customer experience. Strategically target customers using an array of filtering capabilities. Target message based on service offerings or location.

  • Voice Calls (IVR)
  • Bill Messages
  • Text and Email Notifications
  • Appointment Reminders
  • View Technician Location

 

 

Reporting and Analytics

eLation has a robust reporting engine that allows you to pull together all aspects of customer data.

  • Customizable Dashboards
  • Automated/Scheduled Reports
  • Customer Activities and Interactions
  • Integration with BI Tools
  • View and Compare Trends Over Time
  • Board Member Dashboards

Conversion

Innovative Systems has refined the conversion process over the last 20 years. We strive to support you and your team and ensure your conversion is as seamless as possible as you migrate to our Enterprise System.

“We had many meetings and everything was broken down into pieces. They had a really good, structured way of doing it. Changing from multiple [providers] to a single software is not an easy task. I was amazed at how smooth that went.” – eLation Customer

Support

We pride ourselves on our US based support that takes the time to understand your issues. Our customer satisfaction rating is 99.4% and our great team is unmatched.

“The IT help has been fantastic. We really like that we can log them into our system and they can show us where we are making our mistakes and help us fix things. Support has always been really good about communicating. They will be back to us within minutes.” – eLation Customer

Ready to Learn More?

Download the eLation Brochure