eLation provides Telecom and Utility service providers with the tools
and flexibility required to run your business with efficiency, automation, and adaptability.
CSR Toolkit
Customizable for your needs. Mobile solutions for troubleshooting, device management, and service management to provide one touch resolution.
- Diagnose Tools for front line CSRs
- One order to do anything (one screen, one dashboard to see everything)
- All customer information in one place
- Automatic Provisioning
- Electronic Signatures
- Route orders dynamically to multiple departments simultaneously
Self-Service Customer Portal
Give customers more control over their experience with a self-service platform. Customers can sign up or pay their invoice any time, any place.
- Create new account
- Upgrade services
- View Invoice and Usage History
- Pay Invoices and Set Up Autopay
- Report Outages
Customer Communication
Communicate and market to your customers strategically and effectively. Clear communication ensures a positive customer experience. Strategically target customers using an array of filtering capabilities. Target message based on service offerings or location.
- Voice Calls (IVR)
- Bill Messages
- Text and Email Notifications
- Appointment Reminders
- View Technician Location
Reporting and Analytics
eLation has a robust reporting engine that allows you to pull together all aspects of customer data.
- Customizable Dashboards
- Automated/Scheduled Reports
- Customer Activities and Interactions
- Integration with BI Tools
- View and Compare Trends Over Time
- Board Member Dashboards
Ready to Learn More?
Download the eLation Brochure
