Billing and Customer Management

An Enterprise Solution that elevates the customer experience.

The eLation broadband and customer management software system provides Telecom and Utility service providers with the tools
and flexibility required to run your business with efficiency, automation, and adaptability.

CSR Toolkit
Self-Service Customer Portal
Customer Communication
Reporting and Analytics

CSR Toolkit

Our broadband and customer management solution is customizable for your needs. Mobile solutions for troubleshooting, device management, and service management to provide one-touch resolution.

  • Diagnose Tools for front line CSRs
  • One order to do anything (one screen, one dashboard to see everything)
  • All customer information in one place
  • Automatic Provisioning
  • Electronic Signatures
  • Route orders dynamically to multiple departments simultaneously

Self-Service Customer Portal

Give customers more control over their experience with a self-service platform. Customers can sign up or pay their invoice any time, any place.

  • Create new account
  • Upgrade services
  • View Invoice and Usage History
  • Pay Invoices and Set Up Autopay
  • Report Outages

Customer Communication

Communicate and market to your customers strategically and effectively. Clear communication ensures a positive customer experience. Strategically target customers using an array of filtering capabilities. Target message based on service offerings or location.

  • Voice Calls (IVR)
  • Bill Messages
  • Text and Email Notifications
  • Appointment Reminders
  • View Technician Location



Reporting and Analytics

The eLation broadband and customer management software system has a robust reporting engine that allows you to pull together all aspects of customer data.

  • Customizable Dashboards
  • Automated/Scheduled Reports
  • Customer Activities and Interactions
  • Integration with BI Tools
  • View and Compare Trends Over Time
  • Board Member Dashboards

Ready to Learn More?

Download the eLation Brochure

  • This field is for validation purposes and should be left unchanged.