An Integration Option for the eLation Billing Solution
Customer Access on their Schedule
Key Features
- Use IVR to Make Payments
- Access Account and Payment Info
- Obtain Account Balances
- Hear Last Confirmed Payment
- eLation Logs Activity and Payment in Real Time
IVR Demo Phone Number
605-299-1233
When prompted for an account enter one of the following:
- 605-796-8151 – followed by the # symbol
- 605-996-5200 – followed by the # symbol
If you want to test making a payment please make only a partial payment.
“After implementing IVR, we have had a noticeable reduction in customer service call volume due to customers being able to pay 24/7 by phone.”
John Dalton, NITCO – Indiana
