The eLation service delivery platform provides the structure and integration needed for the complexities of Broadband, Voice, and Video service delivery to customer devices.
Automated Provisioning
With eLation, you don’t need to hire a team of technical experts to manage customers on your growing network. Using your customized rules, CSRs, Field Techs, or other staff members can Automatically Provision your devices with the click of a button.
- Automated disconnect/reconnect
- Manage Customer Wi-Fi Experience
- Auto Provision over 150 devices
- MDU Device Manager
- Real-time Service Change Delivery
Outage Management
Outages are detected in SDP and managed in Outage Manager. Outages can be automatically detected or manually created.
- List and filter outages
- Outage lists contain information such as equipment involved and customers affected
- Allows multiple auto-detected outages to be merged together
- Alerts can be configured to display outage reason
Facilities Management
View all of your plant facilities as they are actually organized in the field. Assignment of your facilities to customer locations can be simplified with business rules that allow for auto-assignment. Allow your field technicians the ability to update plant records in real time with the use of the elation mobile app.
- Real world data modeling
- Facility Reporting, with the ability to pull in Billing and Mapping data
- Real time updates to field work
Technician App
Now your technicians have the ability to manage and diagnose customer information in the field or at the office.
- Customer Search
- Manage Map Data
- Diagnose Customer Equipment
- Troubleshooting
- Device Management
- Can be used by helpdesk/afterhours support
Conversion
Innovative Systems has refined the conversion process over the last 20 years. We strive to support you and your team and ensure your conversion is as seamless as possible as you migrate to our Enterprise System.
“We had many meetings and everything was broken down into pieces. They had a really good, structured way of doing it. Changing from multiple [providers] to a single software is not an easy task. I was amazed at how smooth that went.” – eLation Customer
Support
We pride ourselves on our US based support that takes the time to understand your issues. Our customer satisfaction rating is 99.4% and our great team is unmatched.
“The IT help has been fantastic. We really like that we can log them into our system and they can show us where we are making our mistakes and help us fix things. Support has always been really good about communicating. They will be back to us within minutes.” – eLation Customer
Ready to Learn More?
Download the eLation Brochure
