Alamosa, Colorado – Innovative Systems welcomes Jade Communications to eLation. Jade Communications serves over 6,000 subscribers with high-speed fiber internet, home security, managed Wi-Fi and excellent customer service. The Southern Colorado broadband service provider converted to eLation Billing and Subscriber Management Platform to support their customer success and network expansion goals. Jade values community, fun, and privacy, receiving NPS scores over 75 and top ranking in their highly competitive market.
“eLation has freed up our frontline team to be more proactive with support, be more proactive with sales, be more proactive with upselling managed services and we’re really at that point on the curve where we are accelerating into the next phase,” said Jordan Wehe, Chief Marketing Officer, Jade.
Nathan Knuth, Vice President of Engineering at Innovative Systems, shared that “Converting Jade from a home-grown billing system to our enterprise Billing and Subscriber Management platform presented a unique opportunity to meet a very progressive provider’s goal. The eLation platform was designed to support and advance our customers’ ambitious targets, helping them automate, scale, and expand. We look forward to supporting Jade as they take advantage of eLation’s robust API’s and integrations.”
About Jade Communications
Jade Communications is an award-winning internet and managed services provider in Southern Colorado. Jade provides awesome internet in Southern Colorado for home, work, gaming, and streaming. Their commitment to delivering the best online experience includes tools like parental controls, Wi-Fi connected cameras, and virus security that are sure to save subscribers time and worry. In other words, they make the internet fun. Jade currently serves 35+ communities in Southern Colorado and has won over $10 million in broadband grant funding to bring multi-gig technology to Colorado’s most remote communities.
About Innovative Systems
Innovative Systems is the leader of enterprise software for broadband providers. We help you simplify operations, drive revenue growth, and provide a surprisingly great customer experience. Our platform includes eLation™, a market-leading Billing & Subscriber Management Platform (BSS/SMP), InnoStream™ Multi-Generation TV (MG-TV), a streaming video solution, and APMax™, a hardware and software Voice over IP (VoIP) platform. Based in Mitchell, South Dakota, Innovative Systems is proud to support Telecom, Municipality, Power, and Utility broadband service providers. The Innovative Systems Print Division is a full-service printing company. For more information, visit www.innovsys.com.