eLation

CSR Toolkit

Mobile solutions for troubleshooting, device management and service management to provide one-touch resolution.

One source of truth for customer information.

Eliminate dual entry for CSRs to better serve customers. Customer information is now in one place, simplifying customer calls and orders.

Customizable to meet your needs

Diagnose Tools for front line CSRs
Convenient Dashboard
Easily Access Customer Information
Automatic Provisioning
Electronic Signatures
Dynamic Order Routing to multiple departments

Ultimately, we can do more with the same amount of people. eLation allows you to grow without necessarily adding staff. If we were under a system where you would need someone to put in three orders, we would need to double our staff.

Chariton Valley Macon, Missouri

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