ACD can be used internally or sold as a hosted service. It’s an economical way to record, queue and efficiently distribute calls to employees in multiple departments.
With Automated Call Distribution numerous telecommunications companies have increased efficiency, sales and have improved their quality of service. Watch this video testimonial.
This full feature Automated Call Distribution service includes:
- Downloadable Call Recordings
- Integrates with APMAX Unified Messaging
- IP Agent Console
- Supervisor Can Monitor and Interact with Agents
- Monitor Agents’ Presence
- Remote Agent Feature
- Music on Hold Options
- Multiple Queue Escape Options
- Downloadable Call Center Reports
Automated Call Distribution Call Manager App Features:
- Multiple Transfer Options
- Call Center Messaging Tool
- Supervisor “Listen” Option
- Contact Management Lists
- Outbound Click to Call
- Remote Number Option
ACD Proxy Server
Service providers who plan on selling Automated Call Distribution as a hosted service are encouraged to deploy the ACD Proxy Server in conjunction with the APMAX. Click here for server specifications.