According to Network Supervisor Dustin Herzig, Colorado Valley Communications in Texas continues to provide 100% in-house management for their Hosted PBX customers. Colorado Valley Telephone Cooperative and Colorado Valley Communications serve Voice and Internet service to rural customers in portions of Fayette, Lavaca, Colorado, and Lee counties in Texas.

Business voice customers depend on the service as an essential communication tool for both current and prospective clients. This reliance necessitates quick response times when issues arise. For Herzig and the team at Colorado Valley, full ownership of their hosted voice service ensures that they can respond promptly and provide the necessary support.

Colorado Valley currently supports nearly 800 Hosted PBX seats. Most businesses utilize between seven to ten seats, and almost all post-installation support is provided without truck rolls, thanks to the SIP ACS software from Innovative Systems.

Colorado Valley’s total in-house control over their Hosted Voice product allows for an average turn-up time of five business days for most business customers after the contract is signed.

Best Practice Advice

Keeping it simple is essential for hosted voice, says Herzig. Conducting research on phones and limiting the variety of brands and models offered is crucial. Currently, Colorado Valley is devoted to the Yealink brand, as they believe that choosing the right brand and remaining loyal to it will prevent issues in the future. Keeping the offered packages simple and to a minimum is also beneficial and Colorado Valley offers just two different hosted packages.

The integration of calling features is essential for an optimal Hosted Voice experience. Herzig notes that the features of Innovative Systems Unified Communications, integrated into their Hosted Voice offering, enable a seamless management and support experience. He states that having local support without truck rolls or out-of-state third-party assistance is beneficial for business customers.