Over 50 ACD Call Centers in service nationwide delivering options that you would expect from a solution at twice the cost.
Key ACD Features
Integrated with eLation Billing
- Downloadable Call Recordings
- IP Agent Console
- Remote Agent Feature
- Multiple Transfer Options
- Supervisor “Listen” Option
- Pre-Configured Template Reports
- MS Power BI with Central Reporting Option
- Reports Available in PDF or Excel
- Automatically opens customer billing account.
- Call log with timestamp entered into customer billing record.
- Call recording automatically attached to customer billing account.