APMax Automated Call Distribution Record, queue, and efficiently distribute calls to employees in multiple departments. Over 50 ACD Call Centers in service nationwide delivering options that you would expect from a solution at twice the cost. Key ACD Features Powerful Reporting Integrated with eLation Billing Downloadable Call Recordings IP Agent Console Remote Agent Feature Multiple Transfer Options Supervisor “Listen” Option Pre-Configured Template Reports MS Power BI with Central Reporting Option Reports Available in PDF or Excel Automatically opens customer billing account. Call log with timestamp entered into customer billing record. Call recording automatically attached to customer billing account. Find Out More Product Sheet Download Explore Related Features Bill Pay IVR Billing and Customer Management Unified Messaging Weather Plus