Automated Call Distribution

Record, queue, and efficiently distribute calls to employees in multiple departments.

Over 50 ACD Call Centers in service nationwide delivering options that you would expect from a hosted ACD solution at twice the cost.

Key ACD Contact Center Features
Powerful ACD Reporting Software
Integrated with eLation Billing
  • Downloadable Call Recordings
  • IP Agent Console
  • Remote Agent Feature
  • Multiple Transfer Options
  • Supervisor “Listen” Option
  • Pre-Configured Template Reports
  • MS Power BI with Central Reporting Option
  • Reports Available in PDF or Excel
  • Automatically opens customer billing account.
  • Call log with timestamp entered into customer billing record.
  • Call recording automatically attached to customer billing account.



Find Out More about Our Automated Call Distribution System