Over time, broadband service providers (BSPs)—whether traditional telecom companies, electric utilities, or municipalities—have slowly given subscribers more tools for ordering and changing services. The transition has evolved from subscribers visiting a business office to calling a CSR, then from filling out an online contact form to scheduling a technician visit using a calendar integrated with the company’s schedule. But the tools used by most rural BSPs still don’t match the levels of convenience that today’s subscribers want and expect. In a world where customers are used to a self-led Amazon or Netflix experience, BSPs have to rise to the challenge of a digital customer experience.
Learn how Innovative Systems can prepare you for the subscriber experience of the future: