Over the years, NEMR has relied on Innovative Systems for multiple core services, including billing, voice, and video.

About NEMR

NEMR Telecom provides services to approximately 6,300 customers, including 1,700 competitive local exchange carrier (CLEC) customers, throughout northeast Missouri, with some areas extending to the Iowa border. The cooperative currently operates in 14 existing exchanges and is expanding its services into additional regions, thanks to successful funding initiatives for infrastructure development. The area has a strong agricultural foundation, featuring several pork processing facilities located in Milan and Kirksville.

The eLation Difference

NEMR General Manager Michele Gillespie stated, “We have received several grants and will continue to expand our services for at least the next three years.” These projects include deployments funded by the ReConnect and BEAD programs, aimed at providing advanced broadband connectivity to underserved rural communities.

“One of the greatest operational advantages comes from having critical customer information centralized and accessible through eLation. If you go out to our shop and just look at the paper files we used to keep,” she says. “It’s a big savings. Just having all the customer information in one place helps.”

The transition away from paper recordkeeping has reduced storage requirements, eliminated ongoing shredding and retention concerns, and improved day-to-day efficiency for employees. Just as important is the ability to work with a single vendor across multiple platforms.”I think just knowing Innovative and the customer service teams helps with everything being together,” Gillespie says.