Video Support Tools

No Extra Hardware or Video Support Software Needed to Quickly Address Customer Service Questions or Issues

One Vendor – One Support Group

This single-vendor customer service solution efficiently addresses customer service questions.

Virtual Remote
STB Monitor and Control App
User Interface Report Writer
  • Achieve customer satisfaction by resolving issues while you are on the initial call
  • CSR’s can take over a customer’s remote control through the InnoStream UI
  • Walk customers through a guide question without a service call
  • Integrated with InnoStream Video Middleware and eLation Billing Software
  • Save time and money, as well as a truck roll
  • Allows a technician to view STB information, monitor metrics, and control STB WiFi operation remotely
  • Assist in installation and troubleshooting of STBs
  • Save operator time, expenses, and resources
  • Fully integrated subscriber management system
  • Generate reports on important subscriber information like the channels your customers are viewing
  • Improve administrative efficiency with the use of the data collected

Other Video Support Platform Tools to better serve your customers:

Backup/Restore STB Settings

STB Audit

Boot-up Trouble Screens

System Messaging

70% of our video trouble calls are handled using the Virtual Remote, and when you have over 7000 set top boxes to manage, that is a huge money saver.

Andy Hulscher Alliance Communications South Dakota

We are resolving around 85% of the customer support calls, without onsite service calls, which is a testament to the Innovative Systems support tools.

Bluesky Moana TV American Samoa