At Innovative Systems, we believe the best measure of our work is the success of the companies we serve. We recently sat down with Irene Garcia of RTC to hear how the team has grown and how the eLation suite helps them deliver a better customer experience.

Growing beyond connectivity

RTC has expanded well past its original services. “We now offer IT services, which is unheard of for such a small company,” Irene says. The team also provides connectivity for local schools, bringing them under one roof instead of spreading them across multiple service providers. Irene calls it “a big win for education.”

A suite that moves clients forward

Asked which eLation process makes the biggest difference, Irene couldn’t pick just one. “It’s a multitude of processes,” Irene explains. “The eLation system and the suite of eLation… is constantly wanting to move their clients forward, streamlining processes, giving them more tools, whether it’s in sales, the field, customer service, in all those different areas.”

Customer experience across the whole life cycle

For RTC, the work doesn’t stop once service is connected. “It doesn’t end with the install. It’s the life cycle of that customer,” Irene says.

Tools like the eLation apps, subscriber notifications, and live messenger give the team more ways to stay in touch. “There’s so many ways that we can communicate with that customer to improve their experience,” Irene notes.

That communication supports a proactive approach: “It’s keeping them off that trouble ticket report. It’s being proactive. It’s making sure that they have everything they need to be successful in their own homes with their connectivity.”

See what eLation can do for your team

We’re proud to support RTC as they continue to grow and serve their community. If you’re interested in how eLation could streamline your operations and strengthen your customer relationships, we’d love to talk.