Jeremy Carroll, General Manager at Manning Municipal Utilities, shares insight into what drives their team, their business and their operations.

When your electric, gas, and telecom customers only hear from you if something’s broken, it’s easy to forget what the relationship is actually for. In this video, hear about what’s changed since bringing eLation into operations, from ditching a stack of duplicate spreadsheets and clunky legacy billing software, to freeing up staff to do the kind of work that actually shows up in a customer’s driveway, like the operations manager who personally delivered and set up a TV for an elderly couple who couldn’t get into town.

“What eLation has really helped us do is create more time to spend with our customers.”

That extra time and visibility has opened up bigger opportunities too, including a custom-built approach to bringing data center and fiber partnerships onto the platform turning a new electric load into a way to invest back in the community it serves.