Innovative Systems, L.L.C., specializes in hardware & software products for the North American telecommunications industry. We employ talented professionals who are committed to the highest standards of customer service and technical excellence. We offer a team-oriented work environment and our benefits include health, life and disability insurance, paid time off, 401(k) plan and a profit sharing plan.
Innovative Systems is accepting applications for the following positions:
The responsibilities of this position include direct customer service, monthly processing, and technical analysis. Candidates must have strong verbal and written interpersonal communication skills in additional to problem-solving skills and attention to detail. Must be able to work independently as well as in a team environment and be willing to accept additional duties as assigned.
Preferred background includes either a business, accounting, or teaching degree and/or customer service or software support experience.
Software Support Specialist
The responsibilities of this position would include technical analysis, application testing, documentation,client training, direct customer service and managing multiple projects simultaneously. Applicants must be willing to travel up to 25% of the time. Preferred background would include either a business or teaching degree and/or customer service or software support experience.
Technical Support Specialist
Currently seeking applicants for a Technical Support Specialist. Our customers have varying levels of technical comprehension, which requires a talented and patient support specialist who is an effective communicator. This position is responsible for providing software and hardware support to our clients throughout North America, and handles a unique mix of support issues in the areas of telephony, computer networking, Internet controlled telephone services, and IPTV video systems. Telecommunications, computer systems, and networking experience is necessary, and telephony experience is helpful but not required.
Duties include: assist clients with the installation and provisioning of Innovative Systems Voice and Video products; deliver outstanding customer service through timely response and proactive solutions with the installation, support, and configuration of Innovative Systems products; diagnose, resolve, and document hardware and software issues in a timely and accurate manner; and provide end-user training and support where required. Some travel to client sites is required.
Preferred applicant will have: experience with the following software and technologies – Windows operating system SQL, Linux, Windows Web Servers, Wireshark, Cisco routers, switching, load balancing, and IP protocols such as TCP, UDP, IGMP2/3, and similar protocols; understanding of Internet standards in the context of server-based applications, such as TCP-IP, DNS, FTP, SSH, HTML, XML, and other protocols; proficiency in the installation of various types of data communications, network, PC, and server hardware; understanding of video codec technology and video analytics; background in Cable Head End and RF, IPTV, or other video operations and video service delivery; excellent oral and written communication skills and documentation skills; ability to work both independently and in a team environment; and desire to keep current with the latest state-of-art technology in the areas of communications, networking, protocols, hardware, and software.
We offer the opportunity to work with a group of talented software developers and utilize the latest tools to develop Windows, Internet and Embedded systems applications. Disciplines include C, C++, C#, ASP.NET, HTML, Xamarin and Linux. Exceptional candidates with degrees in Computer Science, Computer Engineering or Electrical Engineering will receive high consideration. You can email your resumes to: firstname.lastname@example.org
Here at Innovative Systems, we have gathered Computer Science, Software Support Specialists, and Electrical Engineers, all working to provide “Tomorrows Solutions Through Today’s Technology”. This dedicated team is creating and supporting systems that are used by communications companies across North America.