Come work with us and help connect people to the world

In this role, you will be responsible for efficiently managing and addressing daily client issues.  This position is available onsite, hybrid schedule, or remote for the right candidate.

When you are part of the Innovative Systems’ Customer Care team as a Customer Care Specialist 1, you will:

• Utilize the software ticketing system to efficiently manage and address daily client interactions.
• Conduct formalized training sessions to educate end users on effectively navigating the eLation billing software.
• Contribute to and navigate the shared knowledge base to provide valuable resources for clients and coworkers.
• Identify and recreate software deficiencies to effectively test and report software bugs.
• Organize and deliver software-related presentations at our annual customer conference.

These are skills that we are looking for in our ideal candidate:

• Preferred: 2+ years of experience in the software or telecom industry.
• Preferred: Bachelor’s degree in business, computer science, or information technology.
• Excellent oral and written communication skills.
• Ability to handle multiple issues simultaneously while maintaining high attention to detail.
• Self-motivated, adaptable to change, and proactive in problem-solving.
• Thrives in a collaborative team setting.
• May require occasional travel, up to 25%.

These skills would be helpful but are not required:

• Telecommunications industry experience.
• Experience with the eLation Software Suite of Products