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ACD Custom Tray Icon

The transition of ACD from Silverlight to HTML5 has eliminated the app based Call Manager in favor of a browser based manager. This month’s Tech Tip will show you an easy way to give ACD Call Manager it’s own icon that separates it from your Google Chrome browser button.

Paste your unique HTML5 Call Manager URL into a Google Chrome Browser bar and then click on your internet options. Select More tools and then choose Add to desktop.

You can now choose to name this browser location creating it’s own special icon. After you select Add, close the ACD Call Manager and reopen it from your desktop.

After you have reopened your ACD Call Manager, go to your Task bar and right click on the new icon and select Pin to taskbar. This will separate it from your Google Chrome browser button making it easier and quicker to open and manage.