In this episode of Broadband Breakdown, Brian Weis speaks with Jenni Neff from Grand River Mutual about their expansion efforts into the Des Moines area, focusing on their CLEC initiatives. Jenni shares insights into the challenges they faced when entering a new market where they were relatively unknown, emphasizing the importance of building relationships with local communities, city officials, and developers. She discusses how their proactive approach to customer service and community involvement helped establish their brand in a competitive landscape dominated by larger providers.
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Broadband Breakdown, the Innovative Systems podcast, dives into real-life challenges broadband leaders are facing and help them find solutions. Whether you’re working to improve NPS, modernize outdated systems, hire new talent, or stay competitive in your market, this is your space for innovative ideas and expert solutions.
