Billing Session Descriptions – Tuesday April 14, 2020

8:30 – 9:15 Welcome Remarks – Kyle Musick, Innovative Systems
9:15 – 10:00
What’s New in eLation
Description coming soon
10:00 – 10:15
10:15 – 11:00 Live Messaging and Power BI
Description coming soon
11:00 – 11:15 Break
11:15 – 12:00 Fiber Buildout
Innovative Systems has created Fiber Buildout in order to help ensure your company is spending resources in areas that will give you substantial return on investment.  Fiber Buildout combines Mapping, Billing, and a customizable website to gauge fiber interest and send perspective customer information back to eLation Billing in a service order.  There is no swivel chair work between different, unrelated systems – eLation integrates it all.  Attend this session to see how the new Fiber Buildout option can deliver vital information for your company.
12:00 – 12:45 Lunch Served at the Highlands Conference Center
12:45 – 1:45 Tracking Maintenance Agreements in eLation
A new feature of Maintenance Agreements has been added.  This allows your company to easily bill agreements based on timesheet entries entered by your employees.  We will discuss how it works, how to configure, and how it integrates within our software.  If you currently track maintenance agreements, are thinking about it, or just want to learn what the system can do, then be sure to attend this session.
1:45 – 2:30 Rockin’ 2020 with eLation+
eLation+ has several newly added features including Service Application and Insights.  This session will introduce the Service Application tool – a tool used to streamline the process for CSRs for a new customer inquiring about service by allowing the CSR to see prior accounts, services, charges, and plant associated with the desired service address.  This session will also review the real-time order reporting within eLation+ known as “Insights”.
2:30 – 2:45 Break
2:45 – 3:30 Keys to Implementing Dynamic Routing
Unlock your company’s potential and open the door to understanding dynamic routing, improving the efficiency of your orders, and implementing key components for a successful roll out.
3:30 – 3:45 Break
3:45 – 4:30 What’s New(ish) in SDP
Over the past few years, we have added functionality to SDP to help with a variety of tasks.  While not used nearly as frequently as service order or provisioning, these items can make certain tasks easier to complete in SDP.  This presentation will explore these options in depth so that you are able to utilize them to their fullest potential.
4:30 – 5:00 Roundtable Discssion
The input of our clients is very important to us so we invite you to come to this session with your enhancement ideas on how to improve eLation to better meet your needs.
5:00 – 7:00
Social Hour & Dinner
5:00 – 6:00   Social Hour
6:00 – 6:30   Buffet Dinner Served

Billing Session Descriptions – Wednesday April 15, 2020

8:30 – 9:15
Top 10 List for Keeeping your Company Moving Forward
Let’s consider eLation functionality and continuous improvement processes that promote positive change for your company.
9:15 – 9:30
9:30 – 10:15
Apps (Tech App, Relay, and Reach)
Description coming soon
10:15 – 10:30 Break
10:30 – 11:45 Client Panel – Change
Description coming soon
12:00 – 12:45
For all attendees at the Highland Conference Center
Schedule & Topics Subject to Change Without Notice
All sessions located at the Highland Conference Center unless otherwise noted.