Billing Session Descriptions – Tuesday October 8, 2019

8:30 – 9:15 Welcome Remarks – Kyle Musick, Innovative Systems
9:15 – 9:30
9:30 – 10:15
What’s New in eLation
Take a look at some of the new and improved features included in eLation Billing 11.04-19.02.
10:15 – 11:00 Dynamic Orders
When referring to your company’s trouble tickets and service order flows, have you found that “One Flow Fits All” does not apply?  This presentation will explore the configuration, flexibility, and functionality gained by building and utilizing the new dynamic order routing functionality within eLation.
11:00 – 11:15 Break
11:15 – 12:00 ACS/Tech App
Join us for a preview of new functionality available in ACS TR-069 and the Tech App.
12:00 – 12:45 Lunch Served at the Highlands Conference Center
12:45 – 1:30 Using Negotiated Rates to Manage Business Relationships
Often times, salespeople negotiate business agreements and your billing team has to pick up the pieces.  This session will cover functionality and processes that will allow you to create an excellent customer experience while keeping your billing system clean and maintainable.
1:30 – 1:45
1:45 – 2:30 The Efficiency of e-Sign
This presentation will explore the utilization of eSign in eLation from configuration of the document to applying this new feature in the field.
2:30 – 2:45 Break
2:45 – 3:30 All Things Billing
This session will explore topics that all relate to achieving a successful billing each month.
3:30 – 3:45 Break
3:45 – 4:30 Resource 101
Ongoing learning is key in mastering any topic, and we want to make that easier for you and everyone in your company.  Today I will show you what resources you have at your disposal for quick learning, new employee training, upgrade preparation, and feature/fix research.
5:00 – 7:00
Social Hour & Dinner
5:00 – 6:00   Social Hour
6:00 – 6:30   Buffet Dinner Served

Billing Session Descriptions – Wednesday October 9, 2019

8:30 – 9:30
The Importance of Embracing Change and How to Implement it Successfully
We will discuss the importance of embracing change within your company and how to make it successful.  Big changes, at work and in life, are difficult and stressful, but if broken up into small pieces can be a positive that puts your company on the path towards greater efficiency.
9:30 – 9:45
9:45 – 10:30
Stop, Drop, and Roll – Stop the old school madness, drop FC, and Roll out Relay and Reach!
Join Lacey and Nikki to learn all about what our mobile apps have to offer including all the latest bells and whistles.  They will show you how powerful the apps work together, how easy it is to roll them out, and the endless benefits for your techs.  You won’t want to miss this session!
10:30 – 10:45 Break
10:45 – 11:45 Client Panel – App Deployment
Description coming soon
12:00 – 12:45
For all attendees at the Highland Conference Center
Schedule & Topics Subject to Change Without Notice
All sessions located at the Highland Conference Center unless otherwise noted.