APMAX Advanced Training Revamped!
Participants of this in-depth program will receive hands on instruction on using the APMAX Automated Configuration Service and the Automated Call Distribution software. Course curriculum will be geared towards building and maintaining a variety of hosted SIP Phone environments and Call Centers ranging from small offices to institutional enterprises like schools and hospitals.
Each student will be tasked with setting up a Hosted SIP Phone business as well as a multi department ACD Call Center.
The on-site lab setting at Innovative Systems includes fully functioning SIP devices connected to a Ribbon/Genband C-15 Softswitch connected to an APMAX loaded with a full suite of enhanced services.
Program Competency Objectives:
- Create Individual and Group SIP Phone Configuration Templates
- ACS Trace Routing Administration
- Bench Provisioning of Sip Phones
- Creation of In-House Test Environments for New ACS clients
- Multiple ACD Department Configuration
- Set up of ACD Queue Escape Options
- Configuration of Multiple ACD Call Flow Options
Due to the limited class sizes and dates, Innovative Systems is instituting a cancellation policy of a 50% charge for any cancellations under 30 days unless the seat is filled by another student from your organization or another company.
Seminar Fee, Dates, Times and Locations
The APMAX training classes are held at the Innovative Systems corporate office and the cost is $1750/person.
A room block is available at the Hampton Inn for the nights of the seminar. When you make reservations, be sure to mention the Innovative Systems room block.
1920 Highland Way
Mitchell, SD 57301
605.995.1575 or 866.252.2900
Sioux Falls, SD, approximately one hour east of Mitchell on I-90, is the closest commercial airport. Car rental is available at the Sioux Falls Airport (Hertz, Thrifty, National, etc.). Upon completion of your registration, we will mail you directions from the Sioux Falls Airport to Innovative Systems as well as a map of Mitchell showing the location of our office and the hotel.
If you will be flying into Mitchell on a charter, the FBO in Mitchell is Wright Brothers. Wright Brothers can be reached at 605-996-1228. Car rental is available from Iverson-Chrysler at 800-753-5508.