User Experience Monitor

How would you like to know if a subscriber is having a problem with their video service before they even know?

Service providers have a powerful tool at their finger tips.

With reporting capabilities of the User Experience Monitor (UEM), the quality of customer service you are offering can increase because you will know of problems before the customer.

UEM is a way to read the customer’s mind and have an insight of what is going on with their service, and then being able to proactively address it.

Brian Kettman MTCO – IL

And with Central Reporting Server and Microsoft Power BI, you can change your UEM data into rich visuals.