In today’s competitive broadband market, subscriber retention isn’t about speed, it’s about connection. At Blue Valley Technology, that connection goes beyond the network and into the heart of the communities they serve. From volunteering thousands of hours to celebrating local traditions, BVT proves that loyalty is built on trust, care, and shared values.
Traditions That Matter
During local fairs, BVT sets up tables and hands out $5 food vouchers to customers, supporting concession stands often run by 4-H groups and nonprofits. It’s a win-win: customers enjoy a treat, and local organizations raise funds for their programs.
Every December, customers receive a voucher in their bill for a Christmas gift, redeemable at BVT offices. From rain gauges to grilling tools, these gifts are a small but meaningful way to say thank you.
“It’s about showing up in ways that matter—whether that’s a gift at Christmas or helping a child attend 4-H camp.
Building Stronger Communities
BVT’s impact is visible across the region. They’ve:
- Painted murals in five communities (with a sixth coming in 2026)
- Supported after-prom events and community foundation fundraisers
- Helped fund the Vermillion Grandstand rebuild and Hanover’s new tennis court
- Sponsored library reading programs and technology classes for both residents and business leaders
- Donated to sports teams, clubs, and local fundraisers
- Awarded $19,000 in scholarships last year
- Contributed to projects like Lake Idlewilde signage through FRS grants
- And that’s just the beginning. Last year alone, BVT employees volunteered over 5,000 hours in the communities they serve.
Staying Connected Everywhere
From free WiFi trailers at community events to plans for WiFi in three city parks, BVT ensures connectivity is accessible. They also live-stream high school sports on YouTube and BVtv, keeping communities connected to what matters most.
And when customers need help? They get a real person on the phone—a differentiator customers rave about. Post-service surveys show higher NPS scores on trouble tickets than any other interaction, proving that personal connection matters.
Answering phones live seems simple, but it’s rare today—and our customers tell us it makes all the difference.
The Bottom Line
Subscriber retention isn’t a one-time effort—it’s a culture. By investing in community, showing appreciation, and staying personally connected, BVT proves that loyalty is built on trust, not just technology.
