eLation Support

Monday through Friday 8:00am – 5:00pm CST/CDT

Contact Us

Known across the industry for placing the customer first, eLation Support’s team of experts will walk you through any challenge you may face.

Need some assistance

Review this video to learn more about the customer portal and how to open a ticket.

Valued Customers

To ensure our valued staff can enjoy holidays with their family, friends, and loved ones throughout the year, our Innovative Systems support offices will be closed on the following days.

For emergencies during these holidays, please contact the EMERGENCY SUPPORT LINE at 605-333-4609.

For all other inquiries, our eLation support team will be back to assist you on the next business day.

Thank you for your loyal support.

Innovative Systems Holidays

Christmas – December 26, 2022
New Year (observed) – January 2, 2023
Martin Luther King Day – January 16, 2023
President’s Day – February 20, 2023
Memorial Day – May 29, 2023
Independence Day – July 4, 2023
Labor Day – September 4, 2023
Veteran’s Day – November 10, 2023
Thanksgiving – November 23-24, 2023
Christmas – December 25, 2023

Need to Request Remote Access?

If you have any questions, please contact eLation Technical Support at:

Provisioning & SDP


Mapping & Field


Usage & CABS


IT Support


For after-hours emergency support please call us at: 605-333-4609