A Financials Specialist will report to the eLation Financials Support Manager. It is a full time schedule based on a 40-hour work week with availability between 8 am and 5 pm CST. It is located in Mitchell, SD, and remote work will be considered for the right candidate. Travel is required both to Mitchell, SD and our client sites. Having accounting or financial software experience and/or education will be critical to your success in this position. Additionally, your technical abilities will enable you to address client’s software-related inquiries.
When you are part of the eLation Financials team, you will
- Provide exceptional customer servicec, support, training, and data verification for our clients that use the software via various channels, including phone, email, and a ticketing system from 8 am to 5 pm CST. Occasionally provide after hours support, as needed.
- Lead software conversions independently, including data verification and assisting clients in configuration of the software to meet their business needs
- Train clients on functionality within the software
- Troubleshoot technical issues, and provide step-by-step guidance for issue resolution
- Understand clients’ accounting processes and offer insights on utilizing the software for optimal results
- Collaborate with the development team to escalate and prioritize complex technical issues
- Document and track client interactions and resolutions in our ticketing system
- Create support documentation, knowledge base articles, and video tutorials
These are the skills that we are looking for in our ideal candidate:
- Bachelor’s degree in Accounting, Finance, Business, or related field or equivalent experience
- Strong foundational knowledge of accounting principles and practices
- Basic to intermediate technical skills, with the ability to troubleshoot software-related issues
- Excellent communication skills, both written and verbal
- Customer-centric attitude with focus on delivering exceptional customer support
- Strong organizational skills and the ability to manage multiple client issues and projects simultaneously
- Familiarity with financial software is a plus
- Previous customer support experience is an advantage
- Experience with telecommunication companies, electric cooperatives, or municipalities is preferred
These skills would be helpful but are not required:
- Telecommunications industry experience
- Experience working with our eLation Financials software