Come work with us and help connect people to the world

Innovative Systems is currently seeking applicants for an entry level Mapping Conversion Specialist. This position would be responsible for converting client’s mapping records to Innovative Systems’ Mapping software.

Duties Include:

• Assist with conversion of data into eLation Mapping software.
• Interpret data from outside sources.
• Updating outside plant maps to be spatially accurate.
• Working with the latest mapping software.

Preferred Applicant Will Have:

• Experience and knowledge of telecommunications outside plant.
• Experience with GIS software a plus, but not required.
• Experience with eLation Mapping software a plus, but not required.

• Experience with AutoCAD software a plus, but not required.

• Excellent oral and written communication skills.
• Ability to work both independently and in a team environment.
• Be able to follow instructions.
• Ability to work with project deadlines.

In this role on the Voice Video Support team, you will be responsible for supporting customers systems and maintaining Voice and Video software applications.

This position is available as onsite, hybrid schedule, and remote for the right candidate.

As a Technical Support Specialist on the Voice/Video Support team, you will:

• Assist clients with installing, provisioning and maintaining Innovative Systems Voice and Video IPTV and HLS video streaming products.
• Deliver outstanding customer service through timely response and proactive solutions with installing, supporting, and configuring Innovative Systems products.
• Diagnose, resolve, and document hardware and software issues promptly and accurately.
• Provide end-user training and support where required.
• Some travel to client sites is required.

These are skills that we are looking for in our ideal candidate:

• Experience with the following software and technologies – Windows operating system, SQL, Linux, Windows Web Servers, Wireshark, network routing, switching, and IP protocols such as TCP, UDP, IGMPv2/3, and similar protocols.
• Understanding of Internet standards in the context of server-based applications, such as TCP-IP, DNS, FTP, SSH, HTML, XML, and other protocols.
• Proficiency in the installation of various types of data communications, network, PC, and server hardware.
• Understanding of Voice Telephony technology, Telephony switching, Voice PBX systems and SIP phone technology.
• Understanding of Video codec technology and video analytics.
• Background in Cable Head End, HLS and RF, IPTV, and other video operations and video service delivery.
• Background Excellent oral and written communication skills and documentation skills.
• Ability to work both independently and in a team environment.
• Desire to keep current with the latest state-of-the-art technology in the areas of communications, networking, protocols, hardware, and software.
• Background in VoIP, Telecommunications, Information technology, Computer Science, Broadband and Wireless studies are beneficial.

In this role, you will be responsible for efficiently managing and addressing daily client issues.  This position is available onsite, hybrid schedule, or remote for the right candidate.

When you are part of the Innovative Systems’ Customer Care team as a Customer Care Specialist 1, you will:

• Utilize the software ticketing system to efficiently manage and address daily client interactions.
• Conduct formalized training sessions to educate end users on effectively navigating the eLation billing software.
• Contribute to and navigate the shared knowledge base to provide valuable resources for clients and coworkers.
• Identify and recreate software deficiencies to effectively test and report software bugs.
• Organize and deliver software-related presentations at our annual customer conference.

These are skills that we are looking for in our ideal candidate:

• Preferred: 2+ years of experience in the software or telecom industry.
• Preferred: Bachelor’s degree in business, computer science, or information technology.
• Excellent oral and written communication skills.
• Ability to handle multiple issues simultaneously while maintaining high attention to detail.
• Self-motivated, adaptable to change, and proactive in problem-solving.
• Thrives in a collaborative team setting.
• May require occasional travel, up to 25%.

These skills would be helpful but are not required:

• Telecommunications industry experience.
• Experience with the eLation Software Suite of Products