Video Middleware – Support Tools
No extra hardware or software is needed to quickly address customer service questions or issues.
Virtual Remote:
- Achieve customer satisfaction by resolving their issue during the initial call
- CSR’s can take over a customer’s remote control through the InnoStream UI
- Walk customers through a guide question without a service call
- Integrated with InnoStream Video Middleware and eLation Billing Software
- Reduces truck rolls
- Save everyone time and money
User Interface Report Writer:
- A fully integrated subscriber management system
- Generate reports on the channels that your customers are viewing
- With a couple of mouse clicks, gather important subscriber information
- Improve administrative efficiency
STB Monitor and Control Web/Mobile Application
- Allows technicians to view STB information, monitor metrics, and control STB WiFi operation remotely
- Assist in installation and troubleshooting of STBs
- Save operator time, expenses and resources
Other Support Tools to Better Serve your Customers:
- Backup/Restore STB Settings – Backup or restore all STB settings in the case of a DVR/STB swap out
- STB Audit – Gives information about the health of deployed STBs
- Boot-up Trouble Screens – Will only appear if trouble occurs
Admin Menu:
- STB Diagnostic Tools
- Bandwidth Tester
- Technician can access on site
One Vendor – One Support Group
- All upgrades and support from Innovative Systems
- Extensive testing with an in-house Video Headend
Questions?
For more information, feel free to read more about Video Middleware in our downloadable product sheet.
DOWNLOAD PRODUCT SHEETLooking for something more conversational?
Call (605)995-6120 or email us.