No extra hardware or software is needed to quickly address customer service questions or issues.

Virtual Remote:

• Achieve customer satisfaction by resolving their issue during the initial call
• CSR’s can take over a customer’s remote control through the InnoStream UI
• Walk customers through a guide question without a service call
• Integrated with InnoStream Video Middleware and eLation Billing Software
• Reduces truck rolls
• Save everyone time and money

User Interface Report Writer:

• Generate reports on the channels that your customers are viewing
• With a couple of mouse clicks, the flexible report writing tool can quickly gather important subscriber information
• A fully integrated subscriber management system
• Improve administrative efficiency

STB Monitor and Control Web/Mobile Application

• Allows technicians to view STB information, monitor metrics, and control STB WiFi operation remotely
• Assist in installation and troubleshooting of STBs
• Save operator time, expenses and resources

Other Support Tools to Better Serve your Customers:

• Backup/Restore STB Settings – Backup or restore all STB settings in the case of a DVR/STB swap out
• STB Audit – Gives information about the health of deployed STBs
• Boot-up Trouble Screens – Will only appear if trouble occurs