{"id":23391,"date":"2025-12-17T10:39:52","date_gmt":"2025-12-17T15:39:52","guid":{"rendered":"https:\/\/www.innovsys.com\/innovsys\/?p=23391"},"modified":"2025-12-17T10:55:50","modified_gmt":"2025-12-17T15:55:50","slug":"quick-tip-for-improving-csat-and-nps","status":"publish","type":"post","link":"https:\/\/www.innovsys.com\/innovsys\/quick-tip-for-improving-csat-and-nps\/","title":{"rendered":"Quick Tip for Improving CSAT and NPS"},"content":{"rendered":"<section class=\"container block acf\/is-content-wrap theme- pt-lg pb-lg\">\n    <div class=\"row justify-content-center\">\n        <div class=\"col-xl-8 cms-styles\">\n            \n\n<p class=\"is-style-lead-paragraph\">In this interview, Caleb Pashia from Kingdom Networks discusses why less satisfied customers lead to lower ARPU and how to improve their satisfaction.<\/p>\n\n\n\n<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/1147323367?badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"How to Improve CSAT and NPS\"><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;Customers don&#8217;t understand internet speeds, so they naturally choose on price, we need to change our narrative with them.&#8221;<\/p>\n<\/blockquote>\n\n\n\n<p><strong>Caleb Pashia &#8211; Kingdom Networks &#8211; Missouri<\/strong><\/p>\n\n\n\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"bg-white block acf\/is-split-form theme-\">\n    <div class=\"container-fluid\">\n        <div class=\"row row-grid\">\n            <div class=\"col-lg-5\">\n                                    <H2 class=\"heading-1 color-black\">Would you like a free copy of this referenced report?<\/H2>                                            <\/div>\n                        <div class=\"col-lg-6 col-xxl-5 offset-lg-1\">\n                <script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n\/* ]]> *\/\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_10' ><div id='gf_10' class='gform_anchor' tabindex='-1'><\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_10' id='gform_10'  action='\/innovsys\/wp-json\/wp\/v2\/posts\/23391#gf_10' data-formid='10' novalidate>\n                        <div class='gform-body gform_body'><ul id='gform_fields_10' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_10_1\" class=\"gfield gfield--type-name gfield--input-type-name gfield_contains_required field_sublabel_hidden_label gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_10_1'>\n                            \n                            <span id='input_10_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_1.3' id='input_10_1_3' value='' tabindex='6'  aria-required='true'   placeholder='First Name'  \/>\n                                                    <label for='input_10_1_3' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>First<\/label>\n                                                <\/span>\n                            \n                            <span id='input_10_1_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_1.6' id='input_10_1_6' value='' tabindex='8'  aria-required='true'   placeholder='Last Name'  \/>\n                                                    <label for='input_10_1_6' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>Last<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/li><li id=\"field_10_2\" class=\"gfield gfield--type-email gfield--input-type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_10_2'>Email Address<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_2' id='input_10_2' type='email' value='' class='medium' tabindex='10'  placeholder='Email Address' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_10_6\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label screen-reader-text' for='input_10_6'>Company<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_6' id='input_10_6' type='text' value='' class='large'   tabindex='11' placeholder='Company' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_10_4\" class=\"gfield gfield--type-html gfield--input-type-html gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  >We respect <a href=\"https:\/\/www.innovsys.com\/innovsys\/privacy-policy\/\">your privacy<\/a>.<\/li><li id=\"field_10_7\" class=\"gfield gfield--type-captcha gfield--input-type-captcha gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_10_7'>CAPTCHA<\/label><div id='input_10_7' class='ginput_container ginput_recaptcha' data-sitekey='6Lfg9xAbAAAAAH4H0CN4Z6EuVVwxzQ-G9eIzwBD3'  data-theme='light' data-tabindex='12'  data-badge=''><\/div><\/li><\/ul><\/div>\n        <div class='gform-footer gform_footer top_label'> <button class='button gform_button btn btn-primary btn-green btn-animate' id='gform_submit_button_10'><span>Study Request<\/span><\/button> <input type='hidden' name='gform_ajax' value='form_id=10&amp;title=&amp;description=&amp;tabindex=5&amp;theme=legacy&amp;hash=fb30cced578d413db7488361e7f92f30' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_10' value='iframe' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_10' id='gform_theme_10' value='legacy' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_10' id='gform_style_settings_10' value='' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_10' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='10' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='USD' value='wJkzAe6cHO1u2BgAncrv7LvMSZBMbulqqLBRPd\/lLDoP4XZdZCNvERq6dgqmd151L57ZxA\/SJIMCKIAjRuka6tENAUvR5QgXYTpJLLLn\/HJmd6M=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_10' value='WyJbXSIsImViZDM1NDEwNzA4NTRiZTYyZDRiYWUxNjhmNmUyNGFhIl0=' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_10' id='gform_target_page_number_10' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_10' id='gform_source_page_number_10' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>\n\t\t                <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_10' id='gform_ajax_frame_10' title='This iframe contains the logic required to handle Ajax powered Gravity Forms.'><\/iframe>\n\t\t                <script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n gform.initializeOnLoaded( function() {gformInitSpinner( 10, 'https:\/\/www.innovsys.com\/innovsys\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery('#gform_ajax_frame_10').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_10');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_10').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_10').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_10').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_10').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/ jQuery(document).scrollTop(jQuery('#gform_wrapper_10').offset().top - mt); }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_10').val();gformInitSpinner( 10, 'https:\/\/www.innovsys.com\/innovsys\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery(document).trigger('gform_page_loaded', [10, current_page]);window['gf_submitting_10'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_10').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_10').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [10]);window['gf_submitting_10'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_10').text());}else{jQuery('#gform_10').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger(\"gform_pre_post_render\", [{ formId: \"10\", currentPage: \"current_page\", abort: function() { this.preventDefault(); } }]);        if (event && event.defaultPrevented) {                return;        }        const gformWrapperDiv = document.getElementById( \"gform_wrapper_10\" );        if ( gformWrapperDiv ) {            const visibilitySpan = document.createElement( \"span\" );            visibilitySpan.id = \"gform_visibility_test_10\";            gformWrapperDiv.insertAdjacentElement( \"afterend\", visibilitySpan );        }        const visibilityTestDiv = document.getElementById( \"gform_visibility_test_10\" );        let postRenderFired = false;        function triggerPostRender() {            if ( postRenderFired ) {                return;            }            postRenderFired = true;            gform.core.triggerPostRenderEvents( 10, current_page );            if ( visibilityTestDiv ) {                visibilityTestDiv.parentNode.removeChild( visibilityTestDiv );            }        }        function debounce( func, wait, immediate ) {            var timeout;            return function() {                var context = this, args = arguments;                var later = function() {                    timeout = null;                    if ( !immediate ) func.apply( context, args );                };                var callNow = immediate && !timeout;                clearTimeout( timeout );                timeout = setTimeout( later, wait );                if ( callNow ) func.apply( context, args );            };        }        const debouncedTriggerPostRender = debounce( function() {            triggerPostRender();        }, 200 );        if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) {            const observer = new MutationObserver( ( mutations ) => {                mutations.forEach( ( mutation ) => {                    if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) {                        debouncedTriggerPostRender();                        observer.disconnect();                    }                });            });            observer.observe( document.body, {                attributes: true,                childList: false,                subtree: true,                attributeFilter: [ 'style', 'class' ],            });        } else {            triggerPostRender();        }    } );} ); \n\/* ]]> *\/\n<\/script>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n<div class=\"container-gutter-md bg-grey-gradient block acf\/is-related-insights theme- pt-lg pb-lg\">\n    <header class=\"block-header stack-md align-items-lg-center justify-content-lg-start\">\n                    <h2 class=\"heading-1 color-black\">More Like This<\/h2> \n                    <\/header>\n    <div class=\"slider-container slider-controls-dark slider-dots-absolute\">\n        <div class=\"slider slider-features-4 slider-gutters-30 slider-buffer\">\n            <section class=\"slider-item\"><a href=\"https:\/\/www.innovsys.com\/innovsys\/1-channel-for-fall-of-2025-was-up-nearly-30\/\" class=\"card-feature has-image\">\n        <div class=\"card-image-container mb-40\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"420\" height=\"350\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2025\/05\/VS-5-25_11.jpg\" class=\"img-responsive\" alt=\"\" \/>    <\/div>\n        <div class=\"card-body\">\n                <span class=\"micro-title color-blue-light mb-3\">\n            video        <\/span>\n                <h3 class=\"heading-2 color-black\">\n            #1 Channel for Fall of 2025 Was Up Nearly 30%        <\/h3>\n    <\/div>\n    <span class=\"btn btn-link btn-link-arrow btn-arrow-after btn-link-blue  btn-arrow-blue \">\n        Read Article    <\/span>\n<\/a><\/section><section class=\"slider-item\"><a href=\"https:\/\/www.innovsys.com\/innovsys\/accounting-vp-enjoying-elation-financials-integration\/\" class=\"card-feature has-image\">\n        <div class=\"card-image-container mb-40 icon-video icon-bl\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"420\" height=\"350\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2025\/02\/YK_6B.jpeg\" class=\"img-responsive\" alt=\"\" \/>    <\/div>\n        <div class=\"card-body\">\n                <span class=\"micro-title color-blue-light mb-3\">\n            elation        <\/span>\n                <h3 class=\"heading-2 color-black\">\n            Accounting VP Enjoying eLation Financials Integration        <\/h3>\n    <\/div>\n    <span class=\"btn btn-link btn-link-arrow btn-arrow-after btn-link-blue  btn-arrow-blue \">\n        Watch Video    <\/span>\n<\/a><\/section><section class=\"slider-item\"><a href=\"https:\/\/www.innovsys.com\/innovsys\/case-study-colorado-valley-and-sip-acs-hosted-voice-management\/\" class=\"card-feature has-image\">\n        <div class=\"card-image-container mb-40\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"420\" height=\"350\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2025\/06\/VC6-25_7A.jpeg\" class=\"img-responsive\" alt=\"\" \/>    <\/div>\n        <div class=\"card-body\">\n                <span class=\"micro-title color-blue-light mb-3\">\n            voice        <\/span>\n                <h3 class=\"heading-2 color-black\">\n            Case Study &#8211; Colorado Valley and SIP ACS Hosted Voice Management        <\/h3>\n    <\/div>\n    <span class=\"btn btn-link btn-link-arrow btn-arrow-after btn-link-blue  btn-arrow-blue \">\n        Read Article    <\/span>\n<\/a><\/section><section class=\"slider-item\"><a href=\"https:\/\/www.innovsys.com\/innovsys\/cltel-meets-their-goals-with-executive-kpis\/\" class=\"card-feature has-image\">\n        <div class=\"card-image-container mb-40\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"420\" height=\"350\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2024\/12\/CLTel-Executive-KPIs-Square.jpg\" class=\"img-responsive\" alt=\"\" \/>    <\/div>\n        <div class=\"card-body\">\n                <span class=\"micro-title color-blue-light mb-3\">\n            elation        <\/span>\n                <h3 class=\"heading-2 color-black\">\n            CLTel Meets Their Goals with Executive KPIs        <\/h3>\n    <\/div>\n    <span class=\"btn btn-link btn-link-arrow btn-arrow-after btn-link-blue  btn-arrow-blue \">\n        Read Article    <\/span>\n<\/a><\/section>        <\/div>\n    <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[7,24],"is-type":[18],"market":[20,21,22,19],"class_list":["post-23391","post","type-post","status-publish","format-standard","hentry","category-elation","category-news","type-case-studies","market-cable-mso","market-municipalities","market-power-utility","market-telecommunications"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Quick Tip for Improving CSAT and NPS - Innovative Systems<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.innovsys.com\/innovsys\/quick-tip-for-improving-csat-and-nps\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Quick Tip for Improving CSAT and NPS - Innovative Systems\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.innovsys.com\/innovsys\/quick-tip-for-improving-csat-and-nps\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Innovative Systems\" \/>\r\n<meta property=\"article:published_time\" content=\"2025-12-17T15:39:52+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2025-12-17T15:55:50+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/10\/site-logo.png\" \/>\r\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\r\n\t<meta property=\"og:image:height\" content=\"347\" \/>\r\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\r\n<meta name=\"author\" content=\"Scott Meyer\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Scott Meyer\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/quick-tip-for-improving-csat-and-nps\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/quick-tip-for-improving-csat-and-nps\\\/\"},\"author\":{\"name\":\"Scott Meyer\",\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/#\\\/schema\\\/person\\\/a914db7a9e516431ae60ac8b359d2d07\"},\"headline\":\"Quick Tip for Improving CSAT and NPS\",\"datePublished\":\"2025-12-17T15:39:52+00:00\",\"dateModified\":\"2025-12-17T15:55:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/quick-tip-for-improving-csat-and-nps\\\/\"},\"wordCount\":57,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/#organization\"},\"articleSection\":[\"eLation\",\"News\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/quick-tip-for-improving-csat-and-nps\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/quick-tip-for-improving-csat-and-nps\\\/\",\"url\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/quick-tip-for-improving-csat-and-nps\\\/\",\"name\":\"Quick Tip for Improving CSAT and NPS - Innovative Systems\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/#website\"},\"datePublished\":\"2025-12-17T15:39:52+00:00\",\"dateModified\":\"2025-12-17T15:55:50+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/quick-tip-for-improving-csat-and-nps\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/quick-tip-for-improving-csat-and-nps\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/quick-tip-for-improving-csat-and-nps\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Quick Tip for Improving CSAT and NPS\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/#website\",\"url\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/\",\"name\":\"Innovative Systems\",\"description\":\"Fully-Integrated Solutions for Broadband and Utility Companies\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/#organization\",\"name\":\"Innovative Systems\",\"url\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/wp-content\\\/uploads\\\/2021\\\/10\\\/site-logo.png\",\"contentUrl\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/wp-content\\\/uploads\\\/2021\\\/10\\\/site-logo.png\",\"width\":1200,\"height\":347,\"caption\":\"Innovative Systems\"},\"image\":{\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/#\\\/schema\\\/person\\\/a914db7a9e516431ae60ac8b359d2d07\",\"name\":\"Scott Meyer\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/bac92cf538444184bfdf4c29f7f5604ffbca82aa1305eb285f2f998a09fa0544?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/bac92cf538444184bfdf4c29f7f5604ffbca82aa1305eb285f2f998a09fa0544?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/bac92cf538444184bfdf4c29f7f5604ffbca82aa1305eb285f2f998a09fa0544?s=96&d=mm&r=g\",\"caption\":\"Scott Meyer\"},\"url\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/author\\\/scottm\\\/\"}]}<\/script>\r\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Quick Tip for Improving CSAT and NPS - Innovative Systems","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.innovsys.com\/innovsys\/quick-tip-for-improving-csat-and-nps\/","og_locale":"en_US","og_type":"article","og_title":"Quick Tip for Improving CSAT and NPS - Innovative Systems","og_url":"https:\/\/www.innovsys.com\/innovsys\/quick-tip-for-improving-csat-and-nps\/","og_site_name":"Innovative Systems","article_published_time":"2025-12-17T15:39:52+00:00","article_modified_time":"2025-12-17T15:55:50+00:00","og_image":[{"width":1200,"height":347,"url":"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/10\/site-logo.png","type":"image\/png"}],"author":"Scott Meyer","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Scott Meyer"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.innovsys.com\/innovsys\/quick-tip-for-improving-csat-and-nps\/#article","isPartOf":{"@id":"https:\/\/www.innovsys.com\/innovsys\/quick-tip-for-improving-csat-and-nps\/"},"author":{"name":"Scott Meyer","@id":"https:\/\/www.innovsys.com\/innovsys\/#\/schema\/person\/a914db7a9e516431ae60ac8b359d2d07"},"headline":"Quick Tip for Improving CSAT and NPS","datePublished":"2025-12-17T15:39:52+00:00","dateModified":"2025-12-17T15:55:50+00:00","mainEntityOfPage":{"@id":"https:\/\/www.innovsys.com\/innovsys\/quick-tip-for-improving-csat-and-nps\/"},"wordCount":57,"commentCount":0,"publisher":{"@id":"https:\/\/www.innovsys.com\/innovsys\/#organization"},"articleSection":["eLation","News"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.innovsys.com\/innovsys\/quick-tip-for-improving-csat-and-nps\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.innovsys.com\/innovsys\/quick-tip-for-improving-csat-and-nps\/","url":"https:\/\/www.innovsys.com\/innovsys\/quick-tip-for-improving-csat-and-nps\/","name":"Quick Tip for Improving CSAT and NPS - Innovative Systems","isPartOf":{"@id":"https:\/\/www.innovsys.com\/innovsys\/#website"},"datePublished":"2025-12-17T15:39:52+00:00","dateModified":"2025-12-17T15:55:50+00:00","breadcrumb":{"@id":"https:\/\/www.innovsys.com\/innovsys\/quick-tip-for-improving-csat-and-nps\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.innovsys.com\/innovsys\/quick-tip-for-improving-csat-and-nps\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.innovsys.com\/innovsys\/quick-tip-for-improving-csat-and-nps\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.innovsys.com\/innovsys\/"},{"@type":"ListItem","position":2,"name":"Quick Tip for Improving CSAT and NPS"}]},{"@type":"WebSite","@id":"https:\/\/www.innovsys.com\/innovsys\/#website","url":"https:\/\/www.innovsys.com\/innovsys\/","name":"Innovative Systems","description":"Fully-Integrated Solutions for Broadband and Utility Companies","publisher":{"@id":"https:\/\/www.innovsys.com\/innovsys\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.innovsys.com\/innovsys\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.innovsys.com\/innovsys\/#organization","name":"Innovative Systems","url":"https:\/\/www.innovsys.com\/innovsys\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.innovsys.com\/innovsys\/#\/schema\/logo\/image\/","url":"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/10\/site-logo.png","contentUrl":"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/10\/site-logo.png","width":1200,"height":347,"caption":"Innovative Systems"},"image":{"@id":"https:\/\/www.innovsys.com\/innovsys\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.innovsys.com\/innovsys\/#\/schema\/person\/a914db7a9e516431ae60ac8b359d2d07","name":"Scott Meyer","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/bac92cf538444184bfdf4c29f7f5604ffbca82aa1305eb285f2f998a09fa0544?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/bac92cf538444184bfdf4c29f7f5604ffbca82aa1305eb285f2f998a09fa0544?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/bac92cf538444184bfdf4c29f7f5604ffbca82aa1305eb285f2f998a09fa0544?s=96&d=mm&r=g","caption":"Scott Meyer"},"url":"https:\/\/www.innovsys.com\/innovsys\/author\/scottm\/"}]}},"_links":{"self":[{"href":"https:\/\/www.innovsys.com\/innovsys\/wp-json\/wp\/v2\/posts\/23391","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.innovsys.com\/innovsys\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.innovsys.com\/innovsys\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.innovsys.com\/innovsys\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.innovsys.com\/innovsys\/wp-json\/wp\/v2\/comments?post=23391"}],"version-history":[{"count":12,"href":"https:\/\/www.innovsys.com\/innovsys\/wp-json\/wp\/v2\/posts\/23391\/revisions"}],"predecessor-version":[{"id":23408,"href":"https:\/\/www.innovsys.com\/innovsys\/wp-json\/wp\/v2\/posts\/23391\/revisions\/23408"}],"wp:attachment":[{"href":"https:\/\/www.innovsys.com\/innovsys\/wp-json\/wp\/v2\/media?parent=23391"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.innovsys.com\/innovsys\/wp-json\/wp\/v2\/categories?post=23391"},{"taxonomy":"type","embeddable":true,"href":"https:\/\/www.innovsys.com\/innovsys\/wp-json\/wp\/v2\/is-type?post=23391"},{"taxonomy":"market","embeddable":true,"href":"https:\/\/www.innovsys.com\/innovsys\/wp-json\/wp\/v2\/market?post=23391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}