{"id":22680,"date":"2025-08-13T10:36:55","date_gmt":"2025-08-13T15:36:55","guid":{"rendered":"https:\/\/www.innovsys.com\/innovsys\/?p=22680"},"modified":"2025-08-19T10:48:57","modified_gmt":"2025-08-19T15:48:57","slug":"delight-your-technicians-and-your-customers","status":"publish","type":"post","link":"https:\/\/www.innovsys.com\/innovsys\/delight-your-technicians-and-your-customers\/","title":{"rendered":"Delight Your Technicians and Your Customers"},"content":{"rendered":"<section class=\"container block acf\/is-content-wrap theme- pt-md\">\n    <div class=\"row justify-content-center\">\n        <div class=\"col-xl-8 cms-styles\">\n            \n\n<p class=\"is-style-lead-paragraph\">Jayne Ringham, CFO at Winnebago Cooperative Telecom Association, shares how their conversion to eLation for Billing helped their technicians with efficiency.<\/p>\n\n\n\n<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/1000958571?badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"Jane Short 1 20240424\"><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>\n\n\n\n<p>Switching to the eLation billing platform streamlines operations by combining billing, financials, provisioning, and customer management into one integrated system. This means fewer manual tasks, faster service delivery, and better data visibility for your team.<\/p>\n\n\n\n<p>With mobile apps like Relay and Reach, field technicians and customer service reps can access real-time tools from their phones\u2014tracking jobs, managing inventory, and updating customers instantly. It\u2019s a smarter, more efficient way to serve and support your community.<\/p>\n\n\n\n<p>To learn more about how we can help your teams, schedule a quick consultation call <a href=\"https:\/\/info.innovsys.com\/elation-demo\">here<\/a>.<\/p>\n\n\n\n        <\/div>\n    <\/div>\n<\/section>\n\n<div class=\"container-gutter-md bg-grey-gradient block acf\/is-related-insights theme- pt-lg pb-lg\">\n    <header class=\"block-header stack-md align-items-lg-center justify-content-lg-start\">\n                    <h2 class=\"heading-1 color-black\">More Like This<\/h2> \n                    <\/header>\n    <div class=\"slider-container slider-controls-dark slider-dots-absolute\">\n        <div class=\"slider slider-features-4 slider-gutters-30 slider-buffer\">\n            <section class=\"slider-item\"><a href=\"https:\/\/www.innovsys.com\/innovsys\/quick-tip-for-improving-csat-and-nps\/\" class=\"card-feature has-image\">\n        <div class=\"card-image-container mb-40\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"420\" height=\"350\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2025\/12\/CSAT-NPS-KingdomC.jpeg\" class=\"img-responsive\" alt=\"\" srcset=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2025\/12\/CSAT-NPS-KingdomC.jpeg 420w, https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2025\/12\/CSAT-NPS-KingdomC-300x250.jpeg 300w\" sizes=\"auto, (max-width: 420px) 100vw, 420px\" \/>    <\/div>\n        <div class=\"card-body\">\n                <span class=\"micro-title color-blue-light mb-3\">\n            news        <\/span>\n                <h3 class=\"heading-2 color-black\">\n            Quick Tip for Improving CSAT and NPS        <\/h3>\n    <\/div>\n    <span class=\"btn btn-link btn-link-arrow btn-arrow-after btn-link-blue  btn-arrow-blue \">\n        Read Article    <\/span>\n<\/a><\/section><section class=\"slider-item\"><a href=\"https:\/\/www.innovsys.com\/innovsys\/rally-networks-praise-elation-ai-support-tools\/\" class=\"card-feature has-image\">\n        <div class=\"card-image-container mb-40 icon-video icon-bl\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"420\" height=\"350\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2024\/12\/rally_2B.jpeg\" class=\"img-responsive\" alt=\"\" \/>    <\/div>\n        <div class=\"card-body\">\n                <span class=\"micro-title color-blue-light mb-3\">\n            elation        <\/span>\n                <h3 class=\"heading-2 color-black\">\n            Rally Networks Praise eLation AI Support Tools        <\/h3>\n    <\/div>\n    <span class=\"btn btn-link btn-link-arrow btn-arrow-after btn-link-blue  btn-arrow-blue \">\n        Watch Video    <\/span>\n<\/a><\/section><section class=\"slider-item\"><a href=\"https:\/\/www.innovsys.com\/innovsys\/service-orders-that-work\/\" class=\"card-feature has-image\">\n        <div class=\"card-image-container mb-40\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"420\" height=\"350\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2024\/09\/Franklin-TelephoneA.jpg\" class=\"img-responsive\" alt=\"\" \/>    <\/div>\n        <div class=\"card-body\">\n                <span class=\"micro-title color-blue-light mb-3\">\n            elation        <\/span>\n                <h3 class=\"heading-2 color-black\">\n            \u00a0Smart Automation to Transform Your Customer Experience        <\/h3>\n    <\/div>\n    <span class=\"btn btn-link btn-link-arrow btn-arrow-after btn-link-blue  btn-arrow-blue \">\n        Read Article    <\/span>\n<\/a><\/section><section class=\"slider-item\"><a href=\"https:\/\/www.innovsys.com\/innovsys\/complex-bundle-conversion-enabled-by-elation\/\" class=\"card-feature has-image\">\n        <div class=\"card-image-container mb-40\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"420\" height=\"350\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2025\/07\/GRM-Networks-Complex-Bundle-Conversion-Header-420x350.jpg\" class=\"img-responsive\" alt=\"\" \/>    <\/div>\n        <div class=\"card-body\">\n                <span class=\"micro-title color-blue-light mb-3\">\n            elation        <\/span>\n                <h3 class=\"heading-2 color-black\">\n            Complex Bundle Conversion Enabled by eLation        <\/h3>\n    <\/div>\n    <span class=\"btn btn-link btn-link-arrow btn-arrow-after btn-link-blue  btn-arrow-blue \">\n        Read Article    <\/span>\n<\/a><\/section>        <\/div>\n    <\/div>\n<\/div>\n\n<section class=\"bg-white block acf\/is-split-form theme- pt-lg pb-lg\">\n    <div class=\"container-fluid\">\n        <div class=\"row row-grid\">\n            <div class=\"col-lg-5\">\n                                    <H2 class=\"heading-1 color-black\">Keep your finger on the pulse.<\/H2>                                            <\/div>\n                        <div class=\"col-lg-6 col-xxl-5 offset-lg-1\">\n                <script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n\/* ]]> *\/\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_1' ><div id='gf_1' class='gform_anchor' tabindex='-1'><\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_1' id='gform_1'  action='\/innovsys\/wp-json\/wp\/v2\/posts\/22680#gf_1' data-formid='1' novalidate>\n                        <div class='gform-body gform_body'><ul id='gform_fields_1' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_1_7\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_7'>X\/Twitter<\/label><div class='ginput_container'><input name='input_7' id='input_1_7' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_1_7'>This field is for validation purposes and should be left unchanged.<\/div><\/li><li id=\"field_1_1\" class=\"gfield gfield--type-name gfield_contains_required field_sublabel_hidden_label gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_1_1'>\n                            \n                            <span id='input_1_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_1.3' id='input_1_1_3' value='' tabindex='6'  aria-required='true'   placeholder='First Name'  \/>\n                                                    <label for='input_1_1_3' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>First<\/label>\n                                                <\/span>\n                            \n                            <span id='input_1_1_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_1.6' id='input_1_1_6' value='' tabindex='8'  aria-required='true'   placeholder='Last Name'  \/>\n                                                    <label for='input_1_1_6' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>Last<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/li><li id=\"field_1_2\" class=\"gfield gfield--type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_2'>Email Address<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_2' id='input_1_2' type='email' value='' class='medium' tabindex='10'  placeholder='Email Address' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_1_6\" class=\"gfield gfield--type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label screen-reader-text' for='input_1_6'>Company<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_6' id='input_1_6' type='text' value='' class='large'   tabindex='11' placeholder='Company' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_1_3\" class=\"gfield gfield--type-checkbox gfield--type-choice field_sublabel_below gfield--has-description field_description_above hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Newsletter Choice<\/label><div class='gfield_description' id='gfield_description_1_3'>Which Newsletters would you like to receive?<\/div><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_1_3'><li class='gchoice gchoice_1_3_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_3.1' type='checkbox'  value='Voice Connections'  id='choice_1_3_1' tabindex='12'  aria-describedby=\"gfield_description_1_3\"\/>\n\t\t\t\t\t\t\t\t<label for='choice_1_3_1' id='label_1_3_1' class='gform-field-label gform-field-label--type-inline'>Voice Connections<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_1_3_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_3.2' type='checkbox'  value='Video Solutions eJournal'  id='choice_1_3_2' tabindex='13'  \/>\n\t\t\t\t\t\t\t\t<label for='choice_1_3_2' id='label_1_3_2' class='gform-field-label gform-field-label--type-inline'>Video Solutions eJournal<\/label>\n\t\t\t\t\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_1_4\" class=\"gfield gfield--type-html gfield_html gfield_html_formatted field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  >We respect <a href=\"https:\/\/www.innovsys.com\/innovsys\/privacy-policy\/\">your privacy<\/a>.<\/li><li id=\"field_1_5\" class=\"gfield gfield--type-captcha field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_5'>CAPTCHA<\/label><div id='input_1_5' class='ginput_container ginput_recaptcha' data-sitekey='6Lfg9xAbAAAAAH4H0CN4Z6EuVVwxzQ-G9eIzwBD3'  data-theme='light' data-tabindex='14'  data-badge=''><\/div><\/li><\/ul><\/div>\n        <div class='gform-footer gform_footer top_label'> <button class='button gform_button btn btn-primary btn-green btn-animate' id='gform_submit_button_1'><span>Subscribe<\/span><\/button> <input type='hidden' name='gform_ajax' value='form_id=1&amp;title=&amp;description=&amp;tabindex=5&amp;theme=legacy&amp;hash=47c1edaa884749f1cd9ecd4b25947343' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_1' value='iframe' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_1' id='gform_theme_1' value='legacy' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_1' id='gform_style_settings_1' value='' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_1' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='1' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='USD' value='6ApOpvxeY85W5\/zOxZlRF3cONEb0OdL2fyFMS0Pb8bhzbBSFw8H4BgZsFKS7s4weAw8V9KJ4HIH8vqwC8EBadApOdUZxIkrFXFm4zt4KrrpShaQ=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_1' value='WyJbXSIsImViZDM1NDEwNzA4NTRiZTYyZDRiYWUxNjhmNmUyNGFhIl0=' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_1' id='gform_target_page_number_1' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_1' id='gform_source_page_number_1' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>\n\t\t                <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_1' id='gform_ajax_frame_1' title='This iframe contains the logic required to handle Ajax powered Gravity Forms.'><\/iframe>\n\t\t                <script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n gform.initializeOnLoaded( function() {gformInitSpinner( 1, 'https:\/\/www.innovsys.com\/innovsys\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery('#gform_ajax_frame_1').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_1');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_1').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_1').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_1').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_1').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/ jQuery(document).scrollTop(jQuery('#gform_wrapper_1').offset().top - mt); }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_1').val();gformInitSpinner( 1, 'https:\/\/www.innovsys.com\/innovsys\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery(document).trigger('gform_page_loaded', [1, current_page]);window['gf_submitting_1'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_1').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_1').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [1]);window['gf_submitting_1'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_1').text());}else{jQuery('#gform_1').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger(\"gform_pre_post_render\", [{ formId: \"1\", currentPage: \"current_page\", abort: function() { this.preventDefault(); } }]);        if (event && event.defaultPrevented) {                return;        }        const gformWrapperDiv = document.getElementById( \"gform_wrapper_1\" );        if ( gformWrapperDiv ) {            const visibilitySpan = document.createElement( \"span\" );            visibilitySpan.id = \"gform_visibility_test_1\";            gformWrapperDiv.insertAdjacentElement( \"afterend\", visibilitySpan );        }        const visibilityTestDiv = document.getElementById( \"gform_visibility_test_1\" );        let postRenderFired = false;        function triggerPostRender() {            if ( postRenderFired ) {                return;            }            postRenderFired = true;            gform.core.triggerPostRenderEvents( 1, current_page );            if ( visibilityTestDiv ) {                visibilityTestDiv.parentNode.removeChild( visibilityTestDiv );            }        }        function debounce( func, wait, immediate ) {            var timeout;            return function() {                var context = this, args = arguments;                var later = function() {                    timeout = null;                    if ( !immediate ) func.apply( context, args );                };                var callNow = immediate && !timeout;                clearTimeout( timeout );                timeout = setTimeout( later, wait );                if ( callNow ) func.apply( context, args );            };        }        const debouncedTriggerPostRender = debounce( function() {            triggerPostRender();        }, 200 );        if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) {            const observer = new MutationObserver( ( mutations ) => {                mutations.forEach( ( mutation ) => {                    if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) {                        debouncedTriggerPostRender();                        observer.disconnect();                    }                });            });            observer.observe( document.body, {                attributes: true,                childList: false,                subtree: true,                attributeFilter: [ 'style', 'class' ],            });        } else {            triggerPostRender();        }    } );} ); \n\/* ]]> *\/\n<\/script>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":12,"featured_media":20873,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[7],"is-type":[16,18],"market":[20,21,22,19],"class_list":["post-22680","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-elation","type-articles","type-case-studies","market-cable-mso","market-municipalities","market-power-utility","market-telecommunications"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Delight Your Technicians and Your Customers - Innovative Systems<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.innovsys.com\/innovsys\/delight-your-technicians-and-your-customers\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Delight Your Technicians and Your Customers - Innovative Systems\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.innovsys.com\/innovsys\/delight-your-technicians-and-your-customers\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Innovative Systems\" \/>\r\n<meta property=\"article:published_time\" content=\"2025-08-13T15:36:55+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2025-08-19T15:48:57+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2024\/10\/WCTA.jpg\" \/>\r\n\t<meta property=\"og:image:width\" content=\"3660\" \/>\r\n\t<meta property=\"og:image:height\" content=\"1500\" \/>\r\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\r\n<meta name=\"author\" content=\"Jancy Butterworth\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jancy Butterworth\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/delight-your-technicians-and-your-customers\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/delight-your-technicians-and-your-customers\\\/\"},\"author\":{\"name\":\"Jancy Butterworth\",\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/#\\\/schema\\\/person\\\/0117ce98b94f03ace226ba025fa6f169\"},\"headline\":\"Delight Your Technicians and Your Customers\",\"datePublished\":\"2025-08-13T15:36:55+00:00\",\"dateModified\":\"2025-08-19T15:48:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/delight-your-technicians-and-your-customers\\\/\"},\"wordCount\":119,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/delight-your-technicians-and-your-customers\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/WCTA.jpg\",\"articleSection\":[\"eLation\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/delight-your-technicians-and-your-customers\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/delight-your-technicians-and-your-customers\\\/\",\"url\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/delight-your-technicians-and-your-customers\\\/\",\"name\":\"Delight Your Technicians and Your Customers - Innovative Systems\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/delight-your-technicians-and-your-customers\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/delight-your-technicians-and-your-customers\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/WCTA.jpg\",\"datePublished\":\"2025-08-13T15:36:55+00:00\",\"dateModified\":\"2025-08-19T15:48:57+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/delight-your-technicians-and-your-customers\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/delight-your-technicians-and-your-customers\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/delight-your-technicians-and-your-customers\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/WCTA.jpg\",\"contentUrl\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/WCTA.jpg\",\"width\":3660,\"height\":1500},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/delight-your-technicians-and-your-customers\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Delight Your Technicians and Your Customers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/#website\",\"url\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/\",\"name\":\"Innovative Systems\",\"description\":\"Fully-Integrated Solutions for Broadband and Utility Companies\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/#organization\",\"name\":\"Innovative Systems\",\"url\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/wp-content\\\/uploads\\\/2021\\\/10\\\/site-logo.png\",\"contentUrl\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/wp-content\\\/uploads\\\/2021\\\/10\\\/site-logo.png\",\"width\":1200,\"height\":347,\"caption\":\"Innovative Systems\"},\"image\":{\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/#\\\/schema\\\/person\\\/0117ce98b94f03ace226ba025fa6f169\",\"name\":\"Jancy Butterworth\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/102ce40d22067c00691fc7c632417c4d0acc6059b8fa0cc722038bf3fdeea944?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/102ce40d22067c00691fc7c632417c4d0acc6059b8fa0cc722038bf3fdeea944?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/102ce40d22067c00691fc7c632417c4d0acc6059b8fa0cc722038bf3fdeea944?s=96&d=mm&r=g\",\"caption\":\"Jancy Butterworth\"},\"url\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/author\\\/jancyb\\\/\"}]}<\/script>\r\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Delight Your Technicians and Your Customers - Innovative Systems","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.innovsys.com\/innovsys\/delight-your-technicians-and-your-customers\/","og_locale":"en_US","og_type":"article","og_title":"Delight Your Technicians and Your Customers - Innovative Systems","og_url":"https:\/\/www.innovsys.com\/innovsys\/delight-your-technicians-and-your-customers\/","og_site_name":"Innovative Systems","article_published_time":"2025-08-13T15:36:55+00:00","article_modified_time":"2025-08-19T15:48:57+00:00","og_image":[{"width":3660,"height":1500,"url":"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2024\/10\/WCTA.jpg","type":"image\/jpeg"}],"author":"Jancy Butterworth","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Jancy Butterworth","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.innovsys.com\/innovsys\/delight-your-technicians-and-your-customers\/#article","isPartOf":{"@id":"https:\/\/www.innovsys.com\/innovsys\/delight-your-technicians-and-your-customers\/"},"author":{"name":"Jancy Butterworth","@id":"https:\/\/www.innovsys.com\/innovsys\/#\/schema\/person\/0117ce98b94f03ace226ba025fa6f169"},"headline":"Delight Your Technicians and Your Customers","datePublished":"2025-08-13T15:36:55+00:00","dateModified":"2025-08-19T15:48:57+00:00","mainEntityOfPage":{"@id":"https:\/\/www.innovsys.com\/innovsys\/delight-your-technicians-and-your-customers\/"},"wordCount":119,"commentCount":0,"publisher":{"@id":"https:\/\/www.innovsys.com\/innovsys\/#organization"},"image":{"@id":"https:\/\/www.innovsys.com\/innovsys\/delight-your-technicians-and-your-customers\/#primaryimage"},"thumbnailUrl":"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2024\/10\/WCTA.jpg","articleSection":["eLation"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.innovsys.com\/innovsys\/delight-your-technicians-and-your-customers\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.innovsys.com\/innovsys\/delight-your-technicians-and-your-customers\/","url":"https:\/\/www.innovsys.com\/innovsys\/delight-your-technicians-and-your-customers\/","name":"Delight Your Technicians and Your Customers - Innovative Systems","isPartOf":{"@id":"https:\/\/www.innovsys.com\/innovsys\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.innovsys.com\/innovsys\/delight-your-technicians-and-your-customers\/#primaryimage"},"image":{"@id":"https:\/\/www.innovsys.com\/innovsys\/delight-your-technicians-and-your-customers\/#primaryimage"},"thumbnailUrl":"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2024\/10\/WCTA.jpg","datePublished":"2025-08-13T15:36:55+00:00","dateModified":"2025-08-19T15:48:57+00:00","breadcrumb":{"@id":"https:\/\/www.innovsys.com\/innovsys\/delight-your-technicians-and-your-customers\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.innovsys.com\/innovsys\/delight-your-technicians-and-your-customers\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.innovsys.com\/innovsys\/delight-your-technicians-and-your-customers\/#primaryimage","url":"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2024\/10\/WCTA.jpg","contentUrl":"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2024\/10\/WCTA.jpg","width":3660,"height":1500},{"@type":"BreadcrumbList","@id":"https:\/\/www.innovsys.com\/innovsys\/delight-your-technicians-and-your-customers\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.innovsys.com\/innovsys\/"},{"@type":"ListItem","position":2,"name":"Delight Your Technicians and Your Customers"}]},{"@type":"WebSite","@id":"https:\/\/www.innovsys.com\/innovsys\/#website","url":"https:\/\/www.innovsys.com\/innovsys\/","name":"Innovative Systems","description":"Fully-Integrated Solutions for Broadband and Utility Companies","publisher":{"@id":"https:\/\/www.innovsys.com\/innovsys\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.innovsys.com\/innovsys\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.innovsys.com\/innovsys\/#organization","name":"Innovative Systems","url":"https:\/\/www.innovsys.com\/innovsys\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.innovsys.com\/innovsys\/#\/schema\/logo\/image\/","url":"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/10\/site-logo.png","contentUrl":"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/10\/site-logo.png","width":1200,"height":347,"caption":"Innovative Systems"},"image":{"@id":"https:\/\/www.innovsys.com\/innovsys\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.innovsys.com\/innovsys\/#\/schema\/person\/0117ce98b94f03ace226ba025fa6f169","name":"Jancy Butterworth","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/102ce40d22067c00691fc7c632417c4d0acc6059b8fa0cc722038bf3fdeea944?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/102ce40d22067c00691fc7c632417c4d0acc6059b8fa0cc722038bf3fdeea944?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/102ce40d22067c00691fc7c632417c4d0acc6059b8fa0cc722038bf3fdeea944?s=96&d=mm&r=g","caption":"Jancy Butterworth"},"url":"https:\/\/www.innovsys.com\/innovsys\/author\/jancyb\/"}]}},"_links":{"self":[{"href":"https:\/\/www.innovsys.com\/innovsys\/wp-json\/wp\/v2\/posts\/22680","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.innovsys.com\/innovsys\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.innovsys.com\/innovsys\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.innovsys.com\/innovsys\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.innovsys.com\/innovsys\/wp-json\/wp\/v2\/comments?post=22680"}],"version-history":[{"count":5,"href":"https:\/\/www.innovsys.com\/innovsys\/wp-json\/wp\/v2\/posts\/22680\/revisions"}],"predecessor-version":[{"id":22711,"href":"https:\/\/www.innovsys.com\/innovsys\/wp-json\/wp\/v2\/posts\/22680\/revisions\/22711"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.innovsys.com\/innovsys\/wp-json\/wp\/v2\/media\/20873"}],"wp:attachment":[{"href":"https:\/\/www.innovsys.com\/innovsys\/wp-json\/wp\/v2\/media?parent=22680"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.innovsys.com\/innovsys\/wp-json\/wp\/v2\/categories?post=22680"},{"taxonomy":"type","embeddable":true,"href":"https:\/\/www.innovsys.com\/innovsys\/wp-json\/wp\/v2\/is-type?post=22680"},{"taxonomy":"market","embeddable":true,"href":"https:\/\/www.innovsys.com\/innovsys\/wp-json\/wp\/v2\/market?post=22680"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}