{"id":22089,"date":"2025-05-12T13:14:58","date_gmt":"2025-05-12T18:14:58","guid":{"rendered":"https:\/\/www.innovsys.com\/innovsys\/?p=22089"},"modified":"2025-09-02T09:30:40","modified_gmt":"2025-09-02T14:30:40","slug":"customer-experience-insights-for-rural-subscribers","status":"publish","type":"post","link":"https:\/\/www.innovsys.com\/innovsys\/customer-experience-insights-for-rural-subscribers\/","title":{"rendered":"Customer Experience Insights for Rural Subscribers"},"content":{"rendered":"
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The 2025 Rural Subscriber Survey covered trends from marketing & subscriber acquisition, providing additional value, demographic data and customer experience preferences and trends. We dive deeper into the customer experience here.<\/p>\n\n\n\n

Rural subscribers have an overall positive satisfaction rate with their Internet service provider of 7.5 out of 10. This number is driven by consistent speeds and fair prices, as well as other factors they weigh in less heavily.<\/p>\n\n\n

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Exceptional Customer Experience: The Local Difference<\/h2>\n\n\n\n
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Subscribers to a local Internet provider were more likely to have an exceptional experience due to customer service, high quality service, and good value. Subscribers to national Internet providers were more likely to have not received exceptional service.<\/p>\n\n\n

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Executive Insights<\/H2>
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Hear what subscribers value from their BSP<\/p>\n <\/div>\n <\/div>\n

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