{"id":20593,"date":"2024-09-18T08:36:32","date_gmt":"2024-09-18T13:36:32","guid":{"rendered":"https:\/\/www.innovsys.com\/innovsys\/?p=20593"},"modified":"2025-11-11T09:37:54","modified_gmt":"2025-11-11T14:37:54","slug":"self-installs-can-reduce-stb-truck-rolls","status":"publish","type":"post","link":"https:\/\/www.innovsys.com\/innovsys\/self-installs-can-reduce-stb-truck-rolls\/","title":{"rendered":"Self Installs Can Reduce STB Truck Rolls"},"content":{"rendered":"
\n
\n
\n \n\n

Innovative Systems customers have reported in the past that one truck roll to service a video customer can cost $150 on average, and that was a couple of years ago.<\/p>\n\n\n\n

What if you could reduce those customer site visits by even a small percentage every month? One way to accomplish this is by letting your customers self-install new set-top boxes for their existing video service. Innovative Systems MG-TV <\/a>customers using our family of STBs<\/a> can do just that.<\/p>\n\n\n\n

The video marketing team in cooperation with the support and development departments has created an easy-to-read two-page document customers can use to replace existing STBs to their service.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Not for Everyone<\/strong><\/p>\n\n\n\n

Discretion will be needed in offering self-installs as some customers will still need that service call to replace or add a new STB. CSRs can be helpful in this determination because of their conversations with customers. If someone is a good candidate for the self-install, an STB could be mailed or picked up by the customer along with the Installation document.<\/p>\n\n\n\n

Access Information<\/strong><\/p>\n\n\n\n

Use your login credentials to access our self-service portal and enter “IS STB Self Install Documents” into the search bar to download the document.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n <\/div>\n <\/div>\n<\/section>\n\n
\n
\n

More Like This<\/h2> \n <\/header>\n
\n
\n
\n
\n \"\" <\/div>\n
\n \n news <\/span>\n

\n 48% of Rural Americans Work from Home <\/h3>\n <\/div>\n \n Read Article <\/span>\n<\/a><\/section>
\n
\n \"\" <\/div>\n
\n \n video <\/span>\n

\n Top 15 video Streaming Services for 2026 <\/h3>\n <\/div>\n \n Read Article <\/span>\n<\/a><\/section>
\n
\n \"\" <\/div>\n
\n \n video <\/span>\n

\n Winter Channel Stats Report <\/h3>\n <\/div>\n \n Read Article <\/span>\n<\/a><\/section>
\n
\n \"\" <\/div>\n
\n \n video <\/span>\n

\n Warn Your Streaming Video Customers <\/h3>\n <\/div>\n \n Read Article <\/span>\n<\/a><\/section> <\/div>\n <\/div>\n<\/div>\n\n
\n
\n
\n
\n

Keep your finger on the pulse.<\/H2> <\/div>\n
\n