{"id":18318,"date":"2023-11-17T08:25:52","date_gmt":"2023-11-17T13:25:52","guid":{"rendered":"https:\/\/www.innovsys.com\/innovsys\/?p=18318"},"modified":"2023-11-17T08:27:09","modified_gmt":"2023-11-17T13:27:09","slug":"local-customer-service-is-king-for-hosted-pbx","status":"publish","type":"post","link":"https:\/\/www.innovsys.com\/innovsys\/local-customer-service-is-king-for-hosted-pbx\/","title":{"rendered":"Local Customer Service is King for Hosted PBX"},"content":{"rendered":"<section class=\"container block acf\/is-content-wrap theme- pt-lg pb-lg\">\n    <div class=\"row justify-content-center\">\n        <div class=\"col-xl-8 cms-styles\">\n            \n\n<p class=\"is-style-lead-paragraph\">Texas-based <a href=\"https:\/\/www.cvctx.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Colorado Valley Communications<\/a> nestled between San Antonio, Austin, and Houston is a firm believer that local customer service is vital when it comes to offering hosted business voice services. <\/p>\n\n\n\n<p>Company representative Dustin Herzig in CVC&#8217;s Central office says business voice customers demand reliability and quick response to any issues that may prevent their customers from calling them, which can be problematic with third-party VoIP providers. For CVC an average business customer has six to eight lines and remarkably Herzig says they can deliver fiber and a hosted PBX solution in about two weeks time from start to finish.  Having the <a href=\"https:\/\/www.innovsys.com\/innovsys\/apmax\/sip-acs-server\/\" target=\"_blank\" rel=\"noreferrer noopener\">SIP ACS Server platform from Innovative Systems<\/a> has played a key role in the speed of deployment managing CVC&#8217;s choice of Yealink and Poly phones. Herzig says having the management control of the SIP ACS solution has saved countless truck rolls which results in major cost savings and quick resolution to most customer support calls.  This is a key differentiator to third party solutions and makes CVC stand out in serving their business community.<\/p>\n\n\n\n<p><strong>APMax Voice Services Layered on the Hosted Service<\/strong><\/p>\n\n\n\n<p>CVC offers their hosted voice with the full suite of <a href=\"https:\/\/www.innovsys.com\/innovsys\/apmax\/\" target=\"_blank\" rel=\"noreferrer noopener\">APMax calling features<\/a> that include, <a href=\"https:\/\/www.innovsys.com\/innovsys\/apmax\/unified-messaging\/\">Unified Messaging,<\/a> and <a href=\"https:\/\/www.innovsys.com\/innovsys\/apmax\/find-me-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">Find Me. <\/a>CVC business customers enjoy the locally managed service says Herzig, and the feature they like the most is <a href=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2023\/02\/APMax-Unified-Messaging-and-Automated-Attendant.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Voicemail to Email.<\/a><\/p>\n\n\n\n        <\/div>\n    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btn-link-blue  btn-arrow-blue \">\n        Read Article    <\/span>\n<\/a><\/section><section class=\"slider-item\"><a href=\"https:\/\/www.innovsys.com\/innovsys\/calix-awards-innovative-systems-as-partner-of-the-year\/\" class=\"card-feature has-image\">\n        <div class=\"card-image-container mb-40\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"420\" height=\"350\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2023\/10\/PRBanner_1A-420x350.jpg\" class=\"img-responsive\" alt=\"\" \/>    <\/div>\n        <div class=\"card-body\">\n                <span class=\"micro-title color-blue-light mb-3\">\n            news        <\/span>\n                <h3 class=\"heading-2 color-black\">\n            Calix Awards Innovative Systems as Partner of the Year        <\/h3>\n    <\/div>\n    <span class=\"btn btn-link btn-link-arrow btn-arrow-after btn-link-blue  btn-arrow-blue \">\n        Read Article    <\/span>\n<\/a><\/section>        <\/div>\n    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King for Hosted PBX - Innovative Systems<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.innovsys.com\/innovsys\/local-customer-service-is-king-for-hosted-pbx\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Local Customer Service is King for Hosted PBX - Innovative Systems\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.innovsys.com\/innovsys\/local-customer-service-is-king-for-hosted-pbx\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Innovative Systems\" \/>\r\n<meta property=\"article:published_time\" content=\"2023-11-17T13:25:52+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2023-11-17T13:27:09+00:00\" \/>\r\n<meta property=\"og:image\" 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