{"id":17731,"date":"2023-09-19T10:23:23","date_gmt":"2023-09-19T15:23:23","guid":{"rendered":"https:\/\/www.innovsys.com\/innovsys\/?p=17731"},"modified":"2026-11-10T14:08:29","modified_gmt":"2026-11-10T19:08:29","slug":"the-future-of-customer-excellence-self-service-sign-up-to-turn-up","status":"publish","type":"post","link":"https:\/\/www.innovsys.com\/innovsys\/the-future-of-customer-excellence-self-service-sign-up-to-turn-up\/","title":{"rendered":"The Future of Customer Excellence: Self-Service Sign-Up to Turn-Up"},"content":{"rendered":"<section class=\"container block acf\/is-content-wrap theme- pt-lg\">\n    <div class=\"row justify-content-center\">\n        <div class=\"col-xl-8 cms-styles\">\n            <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">How Jade Communications Delivers a State-of-the-Art Network to their Customers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Wehe family has been on the ground floor of technology in Colorado\u2019s San Luis Valley, having brought modern telephony to the region roughly a century ago. Today, they are focused on creating amazing digital experiences for their subscribers, including fast internet (the fastest in the State of Colorado, to be precise), home security, and other managed services that make the lives of their subscriber base easier and better. Their progressive network is run on eLation, Innovative System\u2019s industry leading enterprise software for billing and operations. Jade\u2019s conversion from a homegrown billing database to a full service, multi-functional OSS\/SMP (Subscriber Management Platform)&nbsp;is a unique case study in delivering the subscriber experience of the future. Read along to learn how eLation enables Jade to grow their subscriber base by 40% in 18-24 months, while leading their market in customer satisfaction.<\/p>\n\n\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_29' ><div id='gf_29' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n                            <h3 class=\"gform_title\">Download Jade Case Study<\/h3>\n                            <p class='gform_description'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_29'  action='\/innovsys\/wp-json\/wp\/v2\/posts\/17731#gf_29' data-formid='29' novalidate>\n                        <div class='gform-body gform_body'><ul id='gform_fields_29' class='gform_fields top_label form_sublabel_below description_below validation_below' data-column-layout='fill'><li id=\"field_29_5\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"><label id='gfield_label_29_5' class='gfield_label gform-field-label' for='input_29_5'><span class='gform-field-label__text'>LinkedIn<\/span><\/label><div class='ginput_container'><input name='input_5' id='input_29_5' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_29_5'>This field is for validation purposes and should be left unchanged.<\/div><\/li><li id=\"field_29_1\" class=\"gfield gfield--type-name gfield--input-type-name gfield_contains_required field_sublabel_hidden_label gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\" data-group-id=\"709763da\" data-field-span=\"12\"><label id='gfield_label_29_1' class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name no_last_name no_suffix gf_name_has_1 ginput_container_name gform-grid-row' id='input_29_1'>\n                            \n                            <span id='input_29_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_1.3' id='input_29_1_3' value=''   aria-required='true'   placeholder='First Name'  aria-labelledby=\"input_29_1_3_label gfield_label_29_1\"\/>\n                                                    <label for='input_29_1_3' id='input_29_1_3_label' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>First<\/label>\n                                                <\/span>\n                            \n                            \n                            \n                        <\/div><\/li><li id=\"field_29_3\" class=\"gfield gfield--type-name gfield--input-type-name gfield--width-full gfield_contains_required field_sublabel_hidden_label gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\" data-group-id=\"c72df790\" data-field-span=\"12\"><label id='gfield_label_29_3' class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_complex ginput_container ginput_container--name no_prefix no_first_name no_middle_name has_last_name no_suffix gf_name_has_1 ginput_container_name gform-grid-row' id='input_29_3'>\n                            \n                            \n                            \n                            <span id='input_29_3_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_3.6' id='input_29_3_6' value=''   aria-required='true'   placeholder='Last Name'  aria-labelledby=\"input_29_3_6_label gfield_label_29_3\"\/>\n                                                    <label for='input_29_3_6' id='input_29_3_6_label' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>Last<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/li><li id=\"field_29_2\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\" data-group-id=\"ad24aac5\" data-field-span=\"12\"><label id='gfield_label_29_2' class='gfield_label gform-field-label' for='input_29_2'><span class='gform-field-label__text'>Email Address<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_2' id='input_29_2' type='email' value='' class='medium'   placeholder='Company Email Address' aria-required=\"true\" 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type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_29' id='gform_theme_29' value='legacy' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_29' id='gform_style_settings_29' value='{&quot;inputPrimaryColor&quot;:&quot;#204ce5&quot;}' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_29' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='29' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='USD' value='uAtvX09MzPvza5D9sVAvl3eFDggfbscfzucYHXXapn7bZF6OpottiCHfmqkRG\/FTTsqVTlVJQG1wxmhOoCdYvAc8a8VHwu0oX\/DfwW1gNgI4Sbk=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_29' value='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' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_29' id='gform_target_page_number_29' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_29' id='gform_source_page_number_29' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>\n<\/div>\n\n        <\/div>\n    <\/div>\n<\/section>\n\n<div class=\"container-gutter-md bg-grey-gradient block acf\/is-related-insights theme- pt-lg\">\n    <header class=\"block-header stack-md align-items-lg-center justify-content-lg-start\">\n                    <h2 class=\"heading-1 color-black\">More Like This<\/h2> \n                    <\/header>\n    <div class=\"slider-container slider-controls-dark slider-dots-absolute\">\n        <div class=\"slider slider-features-4 slider-gutters-30 slider-buffer\">\n            <section class=\"slider-item\"><a href=\"https:\/\/www.innovsys.com\/innovsys\/building-a-successful-video-business-part-4\/\" class=\"card-feature has-image\">\n        <div class=\"card-image-container mb-40\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"420\" height=\"350\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2026\/07\/VS-7-26_30.jpeg\" class=\"img-responsive\" alt=\"\" srcset=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2026\/07\/VS-7-26_30.jpeg 420w, https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2026\/07\/VS-7-26_30-300x250.jpeg 300w\" sizes=\"auto, (max-width: 420px) 100vw, 420px\" \/>    <\/div>\n        <div class=\"card-body\">\n                <span class=\"micro-title color-blue-light mb-3\">\n            video        <\/span>\n                <h3 class=\"heading-2 color-black\">\n            Building a Successful Video Business &#8211; Part 4        <\/h3>\n    <\/div>\n    <span class=\"btn btn-link btn-link-arrow btn-arrow-after btn-link-blue  btn-arrow-blue \">\n        Read Article    <\/span>\n<\/a><\/section><section class=\"slider-item\"><a href=\"https:\/\/www.innovsys.com\/innovsys\/over-half-of-rural-bsps-feel-behind-in-ai-race\/\" class=\"card-feature has-image\">\n        <div class=\"card-image-container mb-40\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"420\" height=\"350\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2026\/08\/VS-8-26_3.jpg\" class=\"img-responsive\" alt=\"\" srcset=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2026\/08\/VS-8-26_3.jpg 420w, https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2026\/08\/VS-8-26_3-300x250.jpg 300w\" sizes=\"auto, (max-width: 420px) 100vw, 420px\" \/>    <\/div>\n        <div class=\"card-body\">\n                <span class=\"micro-title color-blue-light mb-3\">\n            news        <\/span>\n                <h3 class=\"heading-2 color-black\">\n            Over Half of Rural BSPs Feel Behind in AI Race        <\/h3>\n    <\/div>\n    <span class=\"btn btn-link btn-link-arrow btn-arrow-after btn-link-blue  btn-arrow-blue \">\n        Read Article    <\/span>\n<\/a><\/section><section class=\"slider-item\"><a href=\"https:\/\/www.innovsys.com\/innovsys\/streaming-price-increases-outpacing-inflation\/\" class=\"card-feature has-image\">\n        <div class=\"card-image-container mb-40\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"420\" height=\"350\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2025\/06\/VS6-25_2.jpeg\" class=\"img-responsive\" alt=\"\" \/>    <\/div>\n        <div class=\"card-body\">\n                <span class=\"micro-title color-blue-light mb-3\">\n            video        <\/span>\n                <h3 class=\"heading-2 color-black\">\n            Streaming Price Increases Outpacing Inflation        <\/h3>\n    <\/div>\n    <span class=\"btn btn-link btn-link-arrow btn-arrow-after btn-link-blue  btn-arrow-blue \">\n        Read Article    <\/span>\n<\/a><\/section><section class=\"slider-item\"><a href=\"https:\/\/www.innovsys.com\/innovsys\/forgotten-features-discussed-at-mg-tv-meeting\/\" class=\"card-feature has-image\">\n        <div class=\"card-image-container mb-40\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"420\" height=\"350\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2026\/09\/VS_9-26_30.jpg\" class=\"img-responsive\" alt=\"\" srcset=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2026\/09\/VS_9-26_30.jpg 420w, https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2026\/09\/VS_9-26_30-300x250.jpg 300w\" sizes=\"auto, (max-width: 420px) 100vw, 420px\" \/>    <\/div>\n        <div class=\"card-body\">\n                <span class=\"micro-title color-blue-light mb-3\">\n            video        <\/span>\n                <h3 class=\"heading-2 color-black\">\n            Forgotten Features Discussed at MG-TV Meeting        <\/h3>\n    <\/div>\n    <span class=\"btn btn-link btn-link-arrow btn-arrow-after btn-link-blue  btn-arrow-blue \">\n        Read Article    <\/span>\n<\/a><\/section>        <\/div>\n    <\/div>\n<\/div>\n\n<section class=\"bg-white block acf\/is-split-form theme- pt-lg pb-lg\">\n    <div class=\"container-fluid\">\n        <div class=\"row row-grid\">\n            <div class=\"col-lg-5\">\n                                    <H2 class=\"heading-1 color-black\">Keep your finger on the pulse.<\/H2>                                            <\/div>\n                        <div class=\"col-lg-6 col-xxl-5 offset-lg-1\">\n                \n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_1' ><div id='gf_1' class='gform_anchor' tabindex='-1'><\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_1' id='gform_1'  action='\/innovsys\/wp-json\/wp\/v2\/posts\/17731#gf_1' data-formid='1' novalidate>\n                        <div class='gform-body gform_body'><ul id='gform_fields_1' class='gform_fields top_label form_sublabel_below description_below validation_below' data-column-layout='fill'><li id=\"field_1_7\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"><label id='gfield_label_1_7' class='gfield_label gform-field-label' for='input_1_7'><span class='gform-field-label__text'>Instagram<\/span><\/label><div class='ginput_container'><input name='input_7' id='input_1_7' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_1_7'>This field is for validation purposes and should be left unchanged.<\/div><\/li><li id=\"field_1_1\" class=\"gfield gfield--type-name gfield_contains_required field_sublabel_hidden_label gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\" data-group-id=\"a703b46d\" data-field-span=\"12\"><label id='gfield_label_1_1' class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_1_1'>\n                            \n                            <span id='input_1_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_1.3' id='input_1_1_3' value='' tabindex='6'  aria-required='true'   placeholder='First Name'  aria-labelledby=\"input_1_1_3_label gfield_label_1_1\"\/>\n                                                    <label for='input_1_1_3' id='input_1_1_3_label' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>First<\/label>\n                                                <\/span>\n                            \n                            <span id='input_1_1_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_1.6' id='input_1_1_6' value='' tabindex='8'  aria-required='true'   placeholder='Last Name'  \/>\n                                                    <label for='input_1_1_6' id='input_1_1_6_label' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>Last<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/li><li id=\"field_1_2\" class=\"gfield gfield--type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\" data-group-id=\"7e84b645\" data-field-span=\"12\"><label id='gfield_label_1_2' class='gfield_label gform-field-label' for='input_1_2'><span 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