{"id":4726,"date":"2021-07-29T15:12:20","date_gmt":"2021-07-29T15:12:20","guid":{"rendered":"https:\/\/wwwnew.innovsys.com\/innovsys\/?page_id=4726"},"modified":"2021-07-29T15:26:47","modified_gmt":"2021-07-29T15:26:47","slug":"apmax-tcm-reporting","status":"publish","type":"page","link":"https:\/\/www.innovsys.com\/innovsys\/apmax-tcm-reporting\/","title":{"rendered":"APMax &#8211; TCM Reporting"},"content":{"rendered":"\n<p class=\"is-style-lead-paragraph\"><\/p>\n\n\n<section class=\"image-block has-gradient-blue-dark\">\n\n    \n    <div class=\"image-overlay align-h-center overlay-absolute align-v-middle animate slow\" data-animation=\"fadeIn\">\n        <div class=\"animate fast\" data-animation=\"fadeInUp\">\n                                                    <H2 class=\"heading-1 color-white mb-4\">APMax Support<\/H2>                                    <div class=\"paragraph-lead color-white max-xl-50 ml-xl-auto mr-xl-auto\">\n                <p>Marketing Materials<\/p>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"image-block overflow-visible\">\n\n        <picture class=\"bg-img\">\n        <!--[if IE 9]><video style=\"display: none;\"><![endif]-->\n        <source srcset=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/04\/standard-hero.jpg\" media=\"(min-width: 768px)\" width=\"1830\" height=\"750\">\n        <!--[if IE 9]><\/video><![endif]-->\n        <img srcset=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/04\/standard-hero.jpg\" alt=\"\" class=\"parallax-lite\" width=\"1830\" height=\"750\">\n    <\/picture>\n    \n    <!--Overlay-->\n    <div class=\"image-overlay align-h-left overlay-absolute overlay max-xxl-75\">\n        <div class=\"container-fluid animate fast\" data-animation=\"fadeInUp\">\n            <div class=\"card-body\">\n                                    <H2 class=\"heading-1 color-white mb-4 has-pattern-lined has-lines-thick\">APMax Support<\/H2>                                                <div class=\"paragraph-lead color-white max-xl-75\">\n                    <p>Tech Tip<\/p>\n                <\/div>\n                                                    <div class=\"mt-5\">\n                                            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n\n<\/section>\n\n<section class=\"bg-white block acf\/is-split-heading theme-\">\n    <div class=\"container-fluid\">\n        <div class=\"row no-gutters\">\n            <div class=\"col-lg-5\">\n                                    <H2 class=\"heading-4 color-black mb-3\"><\/H2>                            <\/div>\n            <div class=\"col-lg-6 offset-lg-1\">\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"container block acf\/is-content-wrap theme- pt-lg\">\n    <div class=\"row justify-content-center\">\n        <div class=\"col-xl-8 cms-styles\">\n            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href=\"\/innovsys\/apmax-support\/apmax-support-marketing-materials\/\">APMAX Marketing Materials<\/a>\n        <a class=\"acctAside-listitem\" href=\"\/innovsys\/apmax-support\/tech-bulletin\/\">APMAX Tech Bulletin<\/a>\n        <a class=\"acctAside-listitem\" href=\"\/innovsys\/apmax-support\/apmax-tech-tip\/\">APMAX Tech Tip<\/a>\n        <a class=\"acctAside-listitem\" href=\"\/innovsys\/apmax-support\/video-tech-tip\/\">Video Tech Tip<\/a>\n        <a class=\"acctAside-listitem\" href=\"\/innovsys\/apmax-support\/innostream-video-top-10-support-tips\/\">Top Ten Video Support Tips<\/a>\n        <a class=\"acctAside-listitem\" href=\"\/innovsys\/apmax-support\/release-notes\/\">Release Notes<\/a>\n        <a class=\"acctAside-listitem\" href=\"\/innovsys\/apmax-support\/apmax-service-descriptions\/\">APMAX Service Descriptions<\/a>\n        <a class=\"acctAside-listitem\" href=\"\/innovsys\/apmax-support\/apmax-system-tutorials\/\">APMAX System Tutorials<\/a>\n        <a class=\"acctAside-listitem\" href=\"\/registered\/APMAXSD\/Website%20Repository\/APmax%20User%20Manual.pdf\">APMAX System User Manual<\/a>\n        <a class=\"acctAside-listitem\" href=\"\/innovsys\/apmax-support\/switch-provisioning\/\">APMAX Switch Provisioning<\/a>\n        <a class=\"acctAside-listitem\" href=\"\/innovsys\/apmax-support\/iptv-materials\/\">IPTV Materials<\/a>\n        <a class=\"acctAside-listitem\" href=\"\/innovsys\/apmax-support\/innostream-server-materials\/\">InnoStream Server Materials<\/a>\n        <a class=\"acctAside-listitem\" href=\"\/innovsys\/apmax-support\/system-package-status\/\">System Package Status<\/a>\n        <a class=\"acctAside-listitem\" href=\"\/innovsys\/apmax-support\/webinar-archive\/\">Webinar Archive<\/a>\n    <\/div>\n<\/div>\n\n\n<section class=\"container block acf\/is-content-wrap theme-\">\n    <div class=\"row justify-content-center\">\n        <div class=\"col-xl-8 cms-styles\">\n            \n\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<p class=\"is-style-lead-paragraph\"><strong>CREATING A TCM REPORT IN REPORT VIEWER<\/strong><br><\/p>\n\n\n\n<p class=\"is-style-lead-paragraph\">At present, the FCC is not requiring service providers to report on stopping telemarketers and robocalls to their customers, but it would be wise to start keeping track of your efforts. This APMAX Tech Tip will show you how to set up some key tacking components for customers who have the TCM service deployed on their line. There are dozens of statistics that can be recorded, but we will focus on the incoming calls that interact with the service.<\/p>\n\n\n\n<p class=\"is-style-lead-paragraph\">After opening Report Viewer, click on the Call Management drop down, drag and drop the TCM icon into the search box, click on the Columns tab and then select the yellow highlighted boxes.<\/p>\n\n\n\n<p class=\"is-style-lead-paragraph\">.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"531\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/07\/VC_Jan-21_2-1024x531.jpg\" alt=\"\" class=\"wp-image-4728\" srcset=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/07\/VC_Jan-21_2-1024x531.jpg 1024w, https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/07\/VC_Jan-21_2-300x156.jpg 300w, https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/07\/VC_Jan-21_2-768x398.jpg 768w, https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/07\/VC_Jan-21_2.jpg 1035w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"is-style-lead-paragraph\">The next step is to click on the Subscriber drop down, drag and drop the Subscriber icon into the search box, click on the Columns tab and then select the yellow highlighted boxes.<\/p>\n\n\n\n<p class=\"is-style-lead-paragraph\"><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"641\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/07\/VC_Jan-21_5-1024x641.jpg\" alt=\"\" class=\"wp-image-4732\" srcset=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/07\/VC_Jan-21_5-1024x641.jpg 1024w, https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/07\/VC_Jan-21_5-300x188.jpg 300w, https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/07\/VC_Jan-21_5-768x481.jpg 768w, https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/07\/VC_Jan-21_5.jpg 1029w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"is-style-lead-paragraph\">Click on results and choose how you want to view your report. At this point you can also save the report criteria in a template for future use by clicking on Save and choosing the Save As option.<\/p>\n\n\n\n<p class=\"is-style-lead-paragraph\">For APMAX support questions please call 605.995.6120. You are invited to direct any questions related to Innovative Systems APMAX products to either Scott Meyer 605.990.7202 or Melissa Waddell 605.990.7241<\/p>\n\n\n\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<p class=\"is-style-lead-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":21,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-4726","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>APMax - TCM Reporting - Innovative Systems<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.innovsys.com\/innovsys\/apmax-tcm-reporting\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"APMax - TCM Reporting - Innovative Systems\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.innovsys.com\/innovsys\/apmax-tcm-reporting\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Innovative Systems\" \/>\r\n<meta property=\"article:modified_time\" content=\"2021-07-29T15:26:47+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/07\/VC_Jan-21_2-1024x531.jpg\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/apmax-tcm-reporting\\\/\",\"url\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/apmax-tcm-reporting\\\/\",\"name\":\"APMax - TCM Reporting - Innovative Systems\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/apmax-tcm-reporting\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/apmax-tcm-reporting\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/VC_Jan-21_2-1024x531.jpg\",\"datePublished\":\"2021-07-29T15:12:20+00:00\",\"dateModified\":\"2021-07-29T15:26:47+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/apmax-tcm-reporting\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/apmax-tcm-reporting\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/apmax-tcm-reporting\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/VC_Jan-21_2.jpg\",\"contentUrl\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/VC_Jan-21_2.jpg\",\"width\":1035,\"height\":537},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/apmax-tcm-reporting\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.innovsys.com\\\/innovsys\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"APMax &#8211; 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