{"id":4079,"date":"2021-07-23T18:58:20","date_gmt":"2021-07-23T18:58:20","guid":{"rendered":"https:\/\/wwwnew.innovsys.com\/innovsys\/?page_id=4079"},"modified":"2026-02-25T14:23:09","modified_gmt":"2026-02-25T19:23:09","slug":"elation-crm-and-lead-management","status":"publish","type":"page","link":"https:\/\/www.innovsys.com\/innovsys\/elation\/billing\/elation-crm-and-lead-management\/","title":{"rendered":"eLation Customer Communication and Marketing"},"content":{"rendered":"<!-- <section class=\"image-block block-offset-img\"> -->\n<section class=\"image-block pb-sm\">\n    <picture class=\"bg-img\">\n        <!--[if IE 9]><video style=\"display: none;\"><![endif]-->\n        <source srcset=\"https:\/\/www.innovsys.com\/innovsys\/assets\/images\/leader\/leader-2.jpg\" media=\"(min-width: 768px)\" width=\"1830px\" height=\"600px\">\n        <!--[if IE 9]><\/video><![endif]-->\n        <img srcset=\"https:\/\/www.innovsys.com\/innovsys\/assets\/images\/leader\/leader-2-xs.jpg\" alt=\"\" width=\"768px\" height=\"1000px\">\n    <\/picture>\n\n            <div class=\"image-overlay align-v-middle overlay-absolute max-lg-75\">\n            <div class=\"container-fluid animate fast\" data-animation=\"fadeInUp\">\n                <div class=\"card-body\">\n                    <span class=\"micro-title color-white text-divider text-divider-bottom text-divider-blue-light\">\n                                            <\/span>\n                                            <H1 class=\"heading-1 color-white mb-4\">CRM and Targeted Messaging<\/H1>                                                            <div class=\"paragraph-lead color-white max-xl-75\">\n                        <p>A sales and marketing solution to help grow your business<\/p>\n                    <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n                <!-- <img loading=\"lazy\" decoding=\"async\" width=\"749\" height=\"500\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/07\/CRM-and-LM_7-21.jpg\" class=\"offset-img\" alt=\"\" srcset=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/07\/CRM-and-LM_7-21.jpg 749w, https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/07\/CRM-and-LM_7-21-300x200.jpg 300w\" sizes=\"auto, (max-width: 749px) 100vw, 749px\" \/> -->\n            \n<\/section>\n\n<section class=\"container block acf\/is-content-wrap theme- pt-md\">\n    <div class=\"row justify-content-center\">\n        <div class=\"col-xl-8 cms-styles\">\n            \n\n<h2 class=\"wp-block-heading\">Improve Your Subscriber Experience<\/h2>\n\n\n\n<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/1125668349?badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"Customer Communication\"><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>\n\n\n\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"bg-white block acf\/is-split-heading theme- pt-md pb-md\">\n    <div class=\"container-fluid\">\n        <div class=\"row no-gutters\">\n            <div class=\"col-lg-5\">\n                                    <H1 class=\"heading-4 color-black mb-3\">Strategic and effective marketing for your customers and prospects. <\/H1>                            <\/div>\n            <div class=\"col-lg-6 offset-lg-1\">\n                                <div class=\"paragraph-lead\">\n                    <p>Clear communication ensures a positive customer experience. Target customers and prospects all from one system.<\/p>\n<p>Tools for Growth:<\/p>\n<ul>\n<li>Import leads from any source.<\/li>\n<li>Target based on service offerings or location.<\/li>\n<li>Refresh feature can pull in newly assigned activities.<\/li>\n<li>Integration with eLation customer billing accounts makes research easy.<\/li>\n<li>CRM and customer data is on one screen.<\/li>\n<li>Activity and Opportunity Forms<\/li>\n<li>Integrated with\u00a0<strong><a href=\"https:\/\/www.innovsys.com\/innovsys\/fiber-buildout\/\" target=\"_blank\" rel=\"noopener\"> eLation Fiber Buildout<\/a><\/strong><\/li>\n<\/ul>\n<p>Communication for Current Customers:<\/p>\n<ul>\n<li>Voice Calls (IVR)<\/li>\n<li>Bill Messages<\/li>\n<li>Text and Email Notifications<\/li>\n<li>Appointment Reminders<\/li>\n<li>View Technician Location<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n                <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"bg-grey-gradient block acf\/is-cta-columns theme- pt-lg\">\n    <div class=\"container-gutters-50\">\n        <div class=\"row row-grid align-items-center justify-content-between\">\n            <div class=\"col-lg-5 order-lg-1\">\n                <div class=\"img-offset-container\">\n                    <div class=\"img-offset-body\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"764\" height=\"525\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/07\/MobileApp_7-21.jpg\" class=\"img-responsive\" alt=\"\" srcset=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/07\/MobileApp_7-21.jpg 764w, https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/07\/MobileApp_7-21-300x206.jpg 300w\" sizes=\"auto, (max-width: 764px) 100vw, 764px\" \/>                    <\/div>\n                <\/div>\n            <\/div>\n            <div class=\"col-lg-5 order-lg-2\">\n                                    <H2 class=\"heading-1 color-black mb-3\"><\/H2>                                <div class=\"paragraph-lead\">\n                    <p>Capture Leads on the go with the Relay App<\/p>\n                <\/div>\n                                <div class=\"btn-row align-center mt-40\">\n                    <div class=\"btn-row\"><a href=\"https:\/\/www.innovsys.com\/innovsys\/elation\/elation-mobile-apps\/\" class=\"btn btn-primary btn btn-primary btn-green\" target=\"_blank\">Learn More About eLation Mobile<\/a><\/div>                <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"bg-blue-gradient-light block acf\/is-related-features theme-\">\n    <div class=\"container-gutters-30\">\n        <header class=\"block-header justify-content-center\">\n            <h2 class=\"heading-1 color-black\">\n                Explore Related Features            <\/h2>\n        <\/header>\n                <div class=\"slider-container slider-controls-dark slider-dots-absolute\">\n            <div class=\"slider slider-features-4 slider-gutters-30\">\n                                                <section class=\"slider-item\">\n                    <a href=\"https:\/\/www.innovsys.com\/innovsys\/elation\/billing\/csr-toolkit\/\" class=\"card-bg-image overlay-gradient-blue\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"420\" height=\"350\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/07\/Customer-SC_7-21-420x350.jpg\" class=\"img-responsive\" alt=\"\" \/>                        <div class=\"card-overlay overlay-feature-sm\">\n                            <h2 class=\"heading-2 color-white is-link\">\n                                CSR Toolkit                            <\/h2>\n                        <\/div>\n                    <\/a>\n                <\/section>\n                                                <section class=\"slider-item\">\n                    <a href=\"https:\/\/www.innovsys.com\/innovsys\/elation\/billing\/elation-selfservice-customerportal\/\" class=\"card-bg-image overlay-gradient-blue\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"420\" height=\"350\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/07\/Customer-SC_7-21-420x350.jpg\" class=\"img-responsive\" alt=\"\" \/>                        <div class=\"card-overlay overlay-feature-sm\">\n                            <h2 class=\"heading-2 color-white is-link\">\n                                eLation Self-Service Customer Portal                            <\/h2>\n                        <\/div>\n                    <\/a>\n                <\/section>\n                                                <section class=\"slider-item\">\n                    <a href=\"https:\/\/www.innovsys.com\/innovsys\/elation\/billing\/elation-reporting-and-analytics\/\" class=\"card-bg-image overlay-gradient-blue\">\n                        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.innovsys.com\/innovsys\/assets\/images\/fallbacks\/small-featured-fallback.jpg\" alt=\"\" class=\"img-responsive\" height=\"350\" width=\"420\">                        <div class=\"card-overlay overlay-feature-sm\">\n                            <h2 class=\"heading-2 color-white is-link\">\n                                eLation Reporting and Analytics                            <\/h2>\n                        <\/div>\n                    <\/a>\n                <\/section>\n                            <\/div>\n        <\/div>\n            <\/div>\n<\/section>\n\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\"><\/h2>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":4080,"parent":10606,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-4079","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>eLation Customer Communication and Marketing - Innovative Systems<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.innovsys.com\/innovsys\/elation\/billing\/elation-crm-and-lead-management\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" 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