{"id":2470,"date":"2021-07-06T15:40:01","date_gmt":"2021-07-06T15:40:01","guid":{"rendered":"https:\/\/innovsys.electricpulp.net\/innovsys\/?page_id=2470"},"modified":"2024-09-09T07:46:27","modified_gmt":"2024-09-09T12:46:27","slug":"bill-pay-ivr","status":"publish","type":"page","link":"https:\/\/www.innovsys.com\/innovsys\/bill-pay-ivr\/","title":{"rendered":"Bill Pay IVR"},"content":{"rendered":"\n
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Bill Pay IVR<\/H2>
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24\/7 customer access to important billing information and phone payment options<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n<\/section>\n\n

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An Integration Option for the eLation Billing Solution<\/p>\n\n\n\n <\/div>\n <\/div>\n<\/section>\n\n

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\n Customer Communication <\/div>\n
\n Try our Live Demo <\/div>\n
\n What our Customers are Saying <\/div>\n <\/div>\n
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Customer Access on their Schedule<\/a><\/h3>\n

Key Features<\/p>\n

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  • Use IVR to Make Payments<\/li>\n
  • Access Account and Payment Info<\/li>\n
  • Obtain Account Balances<\/li>\n
  • Hear Last Confirmed Payment<\/li>\n
  • eLation Logs Activity and Payment in Real Time<\/li>\n<\/ul>\n

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    IVR Demo Phone Number<\/h3>\n

    605-299-1233<\/p>\n

    When prompted for an account enter one of the following:<\/p>\n

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    • 605-796-8151 – followed by the # symbol<\/span><\/li>\n
    • 605-996-5200 – followed by the # symbol<\/span><\/li>\n<\/ul>\n

      If you want to test making a payment please make only a partial payment.<\/p>\n

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      “After implementing IVR, we have had a noticeable reduction in customer service call volume due to customers being able to pay 24\/7 by phone.”<\/em><\/p>\n

      John Dalton, NITCO – Indiana<\/strong><\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n<\/section>\n\n\n

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      Ready to Learn More?<\/H2> <\/div>\n
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