{"id":1363,"date":"2021-06-23T17:01:08","date_gmt":"2021-06-23T17:01:08","guid":{"rendered":"https:\/\/innovsys.electricpulp.net\/innovsys\/?page_id=1363"},"modified":"2025-10-31T10:42:28","modified_gmt":"2025-10-31T15:42:28","slug":"support-tools","status":"publish","type":"page","link":"https:\/\/www.innovsys.com\/innovsys\/innostream\/support-tools\/","title":{"rendered":"Video Support Tools"},"content":{"rendered":"<!-- <section class=\"image-block \"> -->\n<section class=\"image-block \">\n    <picture class=\"bg-img\">\n        <!--[if IE 9]><video style=\"display: none;\"><![endif]-->\n        <source srcset=\"https:\/\/www.innovsys.com\/innovsys\/assets\/images\/leader\/leader-2.jpg\" media=\"(min-width: 768px)\" width=\"1830px\" height=\"600px\">\n        <!--[if IE 9]><\/video><![endif]-->\n        <img srcset=\"https:\/\/www.innovsys.com\/innovsys\/assets\/images\/leader\/leader-2-xs.jpg\" alt=\"\" width=\"768px\" height=\"1000px\">\n    <\/picture>\n\n            <div class=\"image-overlay align-v-middle overlay-absolute\">\n            <div class=\"container-fluid animate fast\" data-animation=\"fadeInUp\">\n                <div class=\"row align-items-center justify-content-center\">\n                                                            <div class=\"col-md-3 col-sm-8 order-md-2\">\n                        <!-- <img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/08\/hunter-haley-s8OO2-t-HmQ-unsplash-smaller.jpg\" class=\"img-responsive\" alt=\"\" srcset=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/08\/hunter-haley-s8OO2-t-HmQ-unsplash-smaller.jpg 800w, https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/08\/hunter-haley-s8OO2-t-HmQ-unsplash-smaller-300x200.jpg 300w, https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/08\/hunter-haley-s8OO2-t-HmQ-unsplash-smaller-768x512.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/> -->\n                    <\/div>\n                                        <div class=\"card-body col-md-9 order-md-1\">\n                        <span class=\"micro-title color-white text-divider text-divider-bottom text-divider-blue-light\">\n                            Innostream                        <\/span>\n                                                    <H1 class=\"heading-1 color-white mb-4\">Video Support Tools<\/H1>                                                                        <div class=\"paragraph-lead color-white max-xxl-75\">\n                            <p>No Extra Hardware or Video Support Software Needed to Quickly Address Customer Service Questions or Issues   <\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    \n<\/section>\n\n<section class=\"container block acf\/is-content-wrap theme- pt-lg pb-md\">\n    <div class=\"row justify-content-center\">\n        <div class=\"col-xl-8 cms-styles\">\n            \n\n<h2 class=\"wp-block-heading has-text-align-center has-black-color has-text-color\">One Vendor &#8211; One Support Group<\/h2>\n\n\n\n<p class=\"has-text-align-center is-style-lead-paragraph\">This single-vendor customer service solution efficiently addresses customer service questions.<\/p>\n\n\n\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"bg-white block acf\/is-tabbed-content theme- pt-md pb-sm\">\n    <div class=\"container-fluid\">\n        <div class=\"slider slider-tabs-nav\">\n                        <div class=\"slider-item\">\n                Virtual Remote            <\/div>\n                        <div class=\"slider-item\">\n                STB Monitor and Control App            <\/div>\n                        <div class=\"slider-item\">\n                User Interface Report Writer            <\/div>\n                    <\/div>\n        <div class=\"slider slider-tabs pt-md\">\n                        <div class=\"slider-item\">\n                                                                        <div class=\"row justify-content-between align-items-center\">\n                        <div class=\"col-lg-6 order-lg-1\">\n                            <div class=\"img-container\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"730\" height=\"500\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/09\/Virtual-Remote-on-laptop.jpg\" class=\"img-responsive\" alt=\"\" srcset=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/09\/Virtual-Remote-on-laptop.jpg 730w, https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/09\/Virtual-Remote-on-laptop-300x205.jpg 300w\" sizes=\"auto, (max-width: 730px) 100vw, 730px\" \/>                            <\/div>\n                        <\/div>\n                        <div class=\"col-lg-5 order-lg-2 cms-styles\">\n                            <ul>\n<li>Achieve customer satisfaction by resolving issues while you are on the initial call<\/li>\n<li>CSR&#8217;s can take over a customer&#8217;s remote control through the InnoStream UI<\/li>\n<li>Walk customers through a guide question without a service call<\/li>\n<li>Integrated with InnoStream Video Middleware and eLation Billing Software<\/li>\n<li>Save time and money, as well as a truck roll<\/li>\n<\/ul>\n                                                                                                                <\/div>\n                    <\/div>\n                            <\/div>\n                        <div class=\"slider-item\">\n                                                                        <div class=\"row justify-content-between align-items-center\">\n                        <div class=\"col-lg-6 order-lg-1\">\n                            <div class=\"img-container\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"675\" height=\"501\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/09\/STB-app-on-phone.jpg\" class=\"img-responsive\" alt=\"\" srcset=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/09\/STB-app-on-phone.jpg 675w, https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/09\/STB-app-on-phone-300x223.jpg 300w\" sizes=\"auto, (max-width: 675px) 100vw, 675px\" \/>                            <\/div>\n                        <\/div>\n                        <div class=\"col-lg-5 order-lg-2 cms-styles\">\n                            <ul>\n<li>Allows a technician to view STB information, monitor metrics, and control STB WiFi operation remotely<\/li>\n<li>Assist in installation and troubleshooting of STBs<\/li>\n<li>Save operator time, expenses, and resources<\/li>\n<\/ul>\n                                                                                                                <\/div>\n                    <\/div>\n                            <\/div>\n                        <div class=\"slider-item\">\n                                                                        <div class=\"row justify-content-between align-items-center\">\n                        <div class=\"col-lg-6 order-lg-1\">\n                            <div class=\"img-container\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"735\" height=\"477\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/09\/Report-Viewer-on-laptop.jpg\" class=\"img-responsive\" alt=\"\" srcset=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/09\/Report-Viewer-on-laptop.jpg 735w, https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/09\/Report-Viewer-on-laptop-300x195.jpg 300w\" sizes=\"auto, (max-width: 735px) 100vw, 735px\" \/>                            <\/div>\n                        <\/div>\n                        <div class=\"col-lg-5 order-lg-2 cms-styles\">\n                            <ul>\n<li>Fully integrated subscriber management system<\/li>\n<li>Generate reports on important subscriber information like the channels your customers are viewing<\/li>\n<li>Improve administrative efficiency with the use of the data collected<\/li>\n<\/ul>\n                                                                                                                <\/div>\n                    <\/div>\n                            <\/div>\n                    <\/div>\n\n    <\/div>\n<\/section>\n\n\n<section class=\"container-full bg-blue-medium image-block overflow-visible block acf\/is-split-image-content theme- pt-none pb-none\">\n    <div class=\"row no-gutters align-items-center\">\n        <div class=\"col-lg order-lg-2\">\n            <div class=\"img-container\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"525\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/09\/STB-boot-up-screen-on-TV-e1631281497613.jpg\" class=\"img-responsive\" alt=\"\" srcset=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/09\/STB-boot-up-screen-on-TV-e1631281497613.jpg 700w, https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/09\/STB-boot-up-screen-on-TV-e1631281497613-300x225.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/>            <\/div>\n        <\/div>\n        <div class=\"col-lg-6 order-lg-1\">\n            <div class=\"content-body\">\n                                    <H2 class=\"heading-4 color-white mb-4 has-heading-pattern\">Other Video Support Platform Tools to better serve your customers:<\/H2>                                <div class=\"cms-styles mb-5 max-xxl-75 color-white\">\n                    <p>Backup\/Restore STB Settings<\/p>\n<p>STB Audit<\/p>\n<p>Boot-up Trouble Screens<\/p>\n<p>System Messaging<\/p>\n                <\/div>\n                                                                <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"bg-white block acf\/is-quotes-slider theme- pt-md pb-lg\">\n    <div class=\"container-fluid\">\n        <div class=\"slider slider-blockquotes slider-controls-dark\">\n                        <div class=\"slider-item\">\n                <blockquote class=\"blockquote-centered\">\n                    <p>70% of our video trouble calls are handled using the Virtual Remote, and when you have over 7000 set top boxes to manage, that is a huge money saver.<\/p>\n                    <footer class=\"blockquote-footer\">\n                        Andy Hulscher <cite title=\"Alliance Communications\">Alliance Communications<\/cite>\n                        <span class=\"footer-subtitle\">South Dakota<\/span>\n                    <\/footer>\n                <\/blockquote>\n            <\/div>\n                        <div class=\"slider-item\">\n                <blockquote class=\"blockquote-centered\">\n                    <p>We are resolving around 85% of the customer support calls, without onsite service calls, which is a testament to the Innovative Systems support tools.<\/p>\n                    <footer class=\"blockquote-footer\">\n                         <cite title=\"Bluesky Moana TV \">Bluesky Moana TV <\/cite>\n                        <span class=\"footer-subtitle\">American Samoa<\/span>\n                    <\/footer>\n                <\/blockquote>\n            <\/div>\n                        <!-- <span class=\"nav-indicator\" role=\"presentation\"><\/span> -->\n        <\/div>\n        <div class=\"slider slider-blockquotes-nav\">\n                        <div class=\"slider-item\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"567\" height=\"120\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/07\/Alliance_7-21_1Rev.jpg\" class=\"img-fluid\" alt=\"\" srcset=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/07\/Alliance_7-21_1Rev.jpg 567w, https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/07\/Alliance_7-21_1Rev-300x63.jpg 300w\" sizes=\"auto, (max-width: 567px) 100vw, 567px\" \/>                            <\/div>\n                        <div class=\"slider-item\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"104\" height=\"70\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2023\/04\/BlueSky_3-23_Web.jpg\" class=\"img-fluid\" alt=\"\" \/>                            <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"bg-grey-gradient block acf\/is-cta-columns theme- pt-lg pb-lg\">\n    <div class=\"container-gutters-50\">\n        <div class=\"row row-grid align-items-center justify-content-between\">\n            <div class=\"col-lg-5 order-lg-1\">\n                <div class=\"img-offset-container\">\n                    <div class=\"img-offset-body\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"525\" height=\"655\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2024\/10\/VSBrochureCoverRev.png\" class=\"img-responsive\" alt=\"\" \/>                    <\/div>\n                <\/div>\n            <\/div>\n            <div class=\"col-lg-5 order-lg-2\">\n                                    <H2 class=\"heading-1 color-black mb-3\">Find Out More<\/H2>                                <div class=\"paragraph-lead\">\n                    <p><\/p>\n                <\/div>\n                                <div class=\"btn-row align-center mt-40\">\n                    <div class=\"btn-row\"><a href=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2024\/08\/Video-Solutions-Brochure-2024.pdf\" class=\"btn btn-primary btn btn-primary btn-blue\" target=\"_blank\">Download<\/a><\/div>                <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"bg-blue-gradient-light block acf\/is-related-features theme- pt-lg pb-md\">\n    <div class=\"container-gutters-30\">\n        <header class=\"block-header justify-content-center\">\n            <h2 class=\"heading-1 color-black\">\n                Explore Related Features            <\/h2>\n        <\/header>\n                <div class=\"slider-container slider-controls-dark slider-dots-absolute\">\n            <div class=\"slider slider-features-4 slider-gutters-30\">\n                                                <section class=\"slider-item\">\n                    <a href=\"https:\/\/www.innovsys.com\/innovsys\/mg-tv-advanced-training\/\" class=\"card-bg-image overlay-gradient-blue\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"420\" height=\"350\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2025\/10\/2026RevforWeb-420x350.jpg\" class=\"img-responsive\" alt=\"\" \/>                        <div class=\"card-overlay overlay-feature-sm\">\n                            <h2 class=\"heading-2 color-white is-link\">\n                                MG-TV Advanced Training                            <\/h2>\n                        <\/div>\n                    <\/a>\n                <\/section>\n                                                <section class=\"slider-item\">\n                    <a href=\"https:\/\/www.innovsys.com\/innovsys\/innostream\/\" class=\"card-bg-image overlay-gradient-blue\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"420\" height=\"350\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/04\/tabbed-image-420x350.jpg\" class=\"img-responsive\" alt=\"\" \/>                        <div class=\"card-overlay overlay-feature-sm\">\n                            <h2 class=\"heading-2 color-white is-link\">\n                                InnoStream                            <\/h2>\n                        <\/div>\n                    <\/a>\n                <\/section>\n                                                <section class=\"slider-item\">\n                    <a href=\"https:\/\/www.innovsys.com\/innovsys\/innostream\/innosafe\/\" class=\"card-bg-image overlay-gradient-blue\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"420\" height=\"350\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/07\/jason-dent-3wPJxh-piRw-unsplash-420x350.jpg\" class=\"img-responsive\" alt=\"\" \/>                        <div class=\"card-overlay overlay-feature-sm\">\n                            <h2 class=\"heading-2 color-white is-link\">\n                                InnoSafe                            <\/h2>\n                        <\/div>\n                    <\/a>\n                <\/section>\n                                                <section class=\"slider-item\">\n                    <a href=\"https:\/\/www.innovsys.com\/innovsys\/innostream\/is-5045w6-set-top-box\/\" class=\"card-bg-image overlay-gradient-blue\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"420\" height=\"350\" src=\"https:\/\/www.innovsys.com\/innovsys\/wp-content\/uploads\/2021\/06\/IS-front-1-420x350.png\" class=\"img-responsive\" alt=\"\" \/>                        <div class=\"card-overlay overlay-feature-sm\">\n                            <h2 class=\"heading-2 color-white is-link\">\n                                IS 5045W6 Set Top Box                            <\/h2>\n                        <\/div>\n                    <\/a>\n                <\/section>\n                            <\/div>\n        <\/div>\n            <\/div>\n<\/section>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":5363,"parent":567,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-1363","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Video Support Platform | Customer Service Solution<\/title>\r\n<meta name=\"description\" content=\"Introducing our video support platform - a comprehensive customer service solution for broadband and utility companies. 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