Author: Lisa Johnson

Outbound Call Manager User Guide

Your Telephone Company

Use this service to track and control calls that are placed from your business or residential phones.

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For Assistance Call xxx.xxx.xxxx

For Tablets and Smartphones Download The ManageMyCalls App from the Google Play or Apple App stores
Enter the following Service Provider Address (Service Provider Enter the Unique URL here) in your App and press the Save button. For PC ManageMyCalls - OCM, enter the Service Provider Address in your PC’s browser bar* and when it opens press the Save button. If prompted, after pressing the Save button press the Continue button.
Once you Sign In with your User Name and Password, click on the area circled in Red to open the Main Menu.
Click on Outgoing Calls to open your management
settings. Click on Account to Log Out or to change your password.
Settings
The Outgoing Calls Settings tab displays General Settings, Call Restrictions, and if configured, Accounts Codes. You can change the Override Code which can be entered on your phone to bypass any of the outgoing call restrictions. Dropdown menu selections allow you to change Language settings from English to Spanish. You can choose to Send Usage Reports to a specified email address by selecting Yes and providing our office with the email address. You can also choose to Allow Override Code access to bypass the service by selecting Yes in the Allow Override dropdown.
Call Restrictions
Use the drop down box in Restriction Type to select call blocking restrictions that you want to place on Block (normally residential), Account Code (normally business) or Timed calls (residential or business).
Choose Yes to block or No to allow
Yes blocks International calls outside the US.
Yes blocks Casual calls using a different LD provider.
Yes blocks Operator assisted calls like collect calls
Yes blocks any Toll (LD calls).
Yes blocks any calls in your Local area.
*This service is only supported in Google Chrome, Microsoft Edge and Mozilla browsers.

Your Telephone Company

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Account Codes
Click on the Green icon at the bottom right of the screen to open the Outgoing Call Options and click on Add Account Code to open a New Account Code window. Enter a Description which would usually be an individual or department at your company, and a new number Code that matches the allowed Code Length. Select Infinite for unlimited Max Minutes or from the dropdown choose Custom to set the number of minutes that you want to allow for this Account Code.
Once the entries have been made, click on the Green OK button to add this new Account Code. When this Code is entered, all calls will be subject to the configured maximum allowed minutes.
Usage reports for call activity from this code can be viewed from this web portal and also emailed to a designated address that has been provided to our service office. Please contact us to add or change an email address for receipt of usage reports.
Number Lists Allowed and Blocked Numbers
Click on the Number Lists tab at the top of the screen to view, add or change your Allowed, Blocked, or Timed Numbers. To Add Allowed Numbers, click on the Green icon at the bottom right of the screen and choose Add Allowed Number, a New Allowed Number window will open. In the Enter Address field you can enter a three (area code), six (area code and local exchange), or ten (individual) digit number that the service will allow you to call. Click on the Green Ok button to complete the addition.
To Add Blocked Numbers that the service will prevent you from calling, click on Add Blocked Number and follow the same procedure used to Add Allowed Numbers.

Number Lists Timed Numbers
The Timed Numbers feature allows you to limit and keep track of the minute usage for outbound calls to specific numbers. To Add Timed Numbers, click on the Green icon at the bottom right of the screen and choose Add Timed Number, a New Timed Number window will open. In the Enter Address field you can enter a three (area code), six (area code and local exchange), or ten (individual) digit number that the service will set with access conditions. Click on the Green Ok button to complete the addition.
You can Edit Timed Numbers by clicking on a Timed Number, which will open an Edit Timed Number window. Follow the directions detailed in the above paragraph and click OK to complete your Edits.
Deleting Allowed, Blocked and Timed Numbers
Click on the Green icon at the bottom right of the screen and choose the Delete Entry option. This action will display a Red Trash Can by each entry. Click on the Red Trash Can next to the entry you want deleted and it will be removed.

Your Telephone Company

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