In an effort to meet new federal requirements on multi-line phone systems (MLTS), the Innovative Systems APMAX will provide a key notification component in conjunction with the Ribbon C-15 softswitch called the MLTS 911 Notify Service.
Why This Was Needed
All companies that sell, lease, install, or manage MLTS systems, including hosted services, need to ensure that any system manufactured or installed after February 16, 2020 sends a notification to a centralized MLTS location at the same time the 911 call is initiated. These requirements include remote host workers in addition to the worker at the main office of an end user. Here is the Federal Register link detailing the new regulation.
How MLTS 911 Notify Works
When a 911 call is made from a service address, APMAX will deliver a notification message with details of the location of the 911 call. The message will be delivered in the form of an email to designated administrators. This service can be provisioned at the service provider location using the APMAX Graphical User Interface or with an HTML5 Web Portal for end-users who want to manage their own MLTS Notify information.
This service is in beta testing and is expected to be available in April of 2020. Follow this link to view an informative webinar in this new service.