No extra hardware or software is needed to quickly address customer service questions or issues.
Virtual Remote™
- Achieve customer satisfaction by resolving their issue during their initial call
- CSR's can take over customers remote control from the service center
- Walk customers through a problem or program guide question without a service call
- Integrated with APMAX Middleware - No extra hardware or software
- Reduces truck rolls
- Saves everyone time and money
User Interface Report Writer
- With a couple of mouse clicks, the flexible report writing tool can quickly gather important subscriber information
- A fully integrated subscriber management system
- Improve adminstrative efficiency
Admin Menu
- STB Diagnostic Tools
- Bandwidth Tester
- Technician can access on site
One Vendor - One Support Group
- Deployed on redundant, carrier-grade hardware with built-in web servers - the APMAX
- All upgrades, updates and support from Innovative Systems
- Extensive Testing Procedures with an in-house Central Office and Video Headend
...More Info
IPTV Video Solutions Product Sheets
See the Virtual Remote™ in this video!
Clarence Telco GM,"APMAX Middleware Deployment is Straightforward"......Video
Need More Information?
For more information about IPTV, call 605.995.6120 or email us.