eLation User Meeting
October 7-8, 2008
Highland Conference Center
2000 Highland Way, Mitchell, SD
Make plans to attend the User Meeting event specifically for eLation users. If your company has implemented any of
the eLation software products this meeting is for you.
Note: A meeting specifically for eLation Staking & Mapping Users will be scheduled
in the coming winter months.
There is no fee to attend the User Meeting.
Please register by October 1, 2008
Tuesday October 7, 2008 8:00 - 8:30 Check In & Continental Breakfast
Let us know that you've arrived and then enjoy a cup of coffee as you network with your peers. 8:30 - 9:15 Opening Session, Presented by Roger Musick, Innovative Systems
This is your opportunity to hear directly from the CEO about the direction of Innovative
Systems and the latest product developments and milestones. 9:15 - 10:00 Linking it All Together - Making the Most Out of Your Connections
In this session we will explore the integration of the eLation suite of products and give you
specific examples of how the integration will aid your company by allowing you to offer
exceptional customer service as well as saving significant time. 10:00 - 10:15 Break 10:15 - 11:00 What's New in eLation Billing
eLation Billing continues to offer many notable enhancements. In this session we will review the
latest enhancements that we feel will bring significant benefit to your company. 11:00 - Noon Wow 'Em With Attitude, Presented by Katie Johnson, Cronin Communications
It's time for Telco staff to get an attitude - a positive, service-oriented one, that is. This
motivational seminar will help staff embrace the competitive marketplace and identify specific
tactics to deliver exceptional customer service to increasingly tech-savvy customers. When
these tactics are engaged, watch sales & revenues increase along with customer satisfaction
and employee job satisfaction levels. Noon - 1:00 Lunch
Afternoon Breakout Sessions (hover over the session title to view the description.) 1:00 - 1:30
Have you ever wondered if there was a better way of handling a process using the eLation
software? In this session we will review the recommended best practices for handling the
following topics: Clearing Balances on Official Lines, Tracking Off Premises Extensions,
Handling PRI Services. 1:00 - 1:30
Are you utilizing eLation Financials to its fullest potential? This session will provide an overview
of each module, introduce new features, and show how they link together. 1:30 - 2:30
As the Service Address gains more importance in eLation Billing and in the integration to other
eLation Products we would like to review the importance of the Service Address as it relates to
IMS/SDP Facilities, Map Viewer, FCC Form 477 Reporting, and the E911 – MSAG Records. We
will also review the Service Address Cleanup application that will allow you to manage and
cleanup your addresses in a more efficient manner. 1:30 - 2:30
Get a sneak peek at the exciting changes in CPRs and Inventory. We will discuss CPR
overheads and Retirements, as well as Inventory Pick Lists and Bar coding. 2:30 - 3:15
In this session we will explore the new Quote functionality in Dynamic Order Entry. This new
functionality will allow your customer service representatives to add or change Services,
Bundles, Packages, and USOCs all in a single screen. The benefits of this new Order Entry
screen are too numerous to mention here…this is a must see presentation. 2:30 - 3:15
This session is designed to review the Accounts Receivable processes that are not done on a
daily basis in order to give you a better understanding of how they work. We will review the
following areas and any recent enhancements made in these areas: Write Off Handling, Deposit
Handling, Credit Balance Refunds, and Sales Functionality. 3:15 - 3:30 Break 3:30 - 4:00
In this session we will be taking a closer look at system-generated and customer-specific alerts
in order to give you a better understanding of how the software is trying to assist you in doing
your job in a more efficient, service-minded manner. 3:30 - 4:00
Do you struggle balancing your cash received and due from customers? Join us for hints and tips
in this great balancing act of accounts receivable. 4:00 - 5:00
This session is a must for new Customer Service Representatives or for anyone wanting a
refresher course on the following eLation basics: eLation Terminology, Account Explorer
Overview, Order Entry, and Payment Processing Basics. 4:00 - 4:30
If you would like to gain a better understanding of how the Bill Register tables are linked to your
billing reports and also to the Financial system you will definitely want to attend this session. 4:30 - 5:00
In this session we will explain what eRate Discounting is and review the eLation Billing
functionality that helps your company manage the accounts eligible to receive this discount.
5:00 - 6:00 Social Hour
Wednesday October 8, 2008
All-Day Breakout Sessions (hover over the session title to view the description.) 8:30 - 9:30
In this session we will review several areas in the software that are designed to save you time
including the following: Account Explorer Print Options, USOC Batch, Queue List Customization,
Navigation Shortcut Keys, Payment Entry - Reconnect Order, and more. 8:30 - 9:30
In this Capital Credits session we will review these enhancements: All History Balance screen,
Allocation Statement Printing, Patronage Adjustment Report, Review Write-off Recoveries. We
will also give a refresher regarding 1099 processing. 9:30 - 10:15
We have enhanced the Trouble application and will give you a preview of the changes. We will
review the Trouble options in Report Designer and Advanced Search. And, we'll explain how
technicians would use Field Communicator to download trouble tickets and orders to their
laptop to work in a disconnected mode. 9:30 - 10:15
We will review how to simplify your USOC table by migrating your most common USOCs (911
Fees, Franchise Charges, etc.) to a Calculated Charge or Credit. We'll also give tips on
testing the tables configuration so you are sure that your customers are being billed correctly. 10:15 - 10:30 Break 10:30 - 11:30
In the IMS/SDP session we will cover the process in which your company will migrate from
Classic Plant to the new Service Areas and SDP Facilities functionality and review how the
enhancements made in this area will benefit your company. We will also cover IMS/SDP
reporting options, audit functionality and the recently-enhanced Order Entry Verify step. 10:30 - Noon
This is one table administration session that you will not want to miss. We are going to be
reviewing the upcoming changes to the Pricing tables as well as going through the process of
taking a promotion from concept to reality by reviewing the following functionality: Account
Discounting, Pricing: USOCs, Bundles, and Packages, Order Entry, and Sample Invoice. 11:30 - Noon
In this session we will show you how to incorporate Time Unit Management and Dispatch into
your daily routine and the positive effects that it will have on customer service and internal
scheduling. Noon - 1:00 Lunch 1:00 - 1:45
This session covers the Directory functionality from beginning to end. We will review the
following areas to give you a well rounded overview of this functionality: Recently Enhanced
Functionality, Directory Tables Overview, Order Entry, Annual Directory Processing and
Distributions. 1:00 - 2:30
If you want to have a better understanding of how your service orders are configured you will
definitely want to attend this session. We will review the following topics: Order Control Table,
Order Process Flow Tables. After attending this session you will feel more comfortable working
with your Order Process Flows and may also consider simplifying your processes based on the
enhanced functionality that you will have reviewed in this session. 1:45 - 2:30
In the CABs session we will review recent enhancements - Auto Generation of PDF Invoices,
Mechanized SECAB Invoice Parser, Generation of CDRs from CABs AX and more. We will also
spend some time reviewing the CABs reporting options. 2:30 - 3:00
In this session we will introduce the new Letter Writer application and give you an overview of
how your can implement Letter Writer at your company. 2:30 - 3:00
We'll introduce a tool to identify and analyze phantom traffic on your network. See how to
analyze traffic being sent and received over specific trunk groups to identify misrouted
traffic. We'll also show how to use Message Analysis to compare switch recorded usage to
access billing records received from tandem(s) and analyze, identify and report on the
unmatched usage. 3:00 - 3:15 Break 3:15 - 4:15
Let’s get together to review the recent enhancements made in the Advanced Search application.
We will also spend time reviewing how to use Advanced Search and how it ties in with other
eLation and Microsoft applications to give you a very robust reporting system. 3:15 - 4:15
Have you considered changing the appearance of your invoices or notices? Or, have you
considered creating an electronic form that populates information from data fields entered in
the Order Entry process? If so, you will want to attend this session where we will give you an
overview of how you may get started re-designing these forms using the Order Form / Notice
Designer / Invoice Designer functionality.
Hotel Information
Hampton Inn(attached to Highland Conference Center)
1920 Highland Way, Mitchell, SD
Phone: 605.995.1575
Ask for the Innovative Systems room block.
Comfort Inn & Suites(attached to the Highland Conference Center)
2020 Highland Way, Mitchell, SD
Phone: 605.990.2400
Ask for the Innovative Systems room block.
Other Hotel Options
Kelly Inn & Suites(across the highway from the Highland Conference Center)
1010 Cabela Drive, Mitchell, SD
Phone: 605.299.4179
Holiday Inn Express(across the highway from the Highland Conference Center)
810 East Spruce Street, Mitchell, SD
Phone: 605.292.9292
Days Inn(approx 1/2 mile North of the Highland Conference Center)
1506 South Burr, Mitchell, SD
Phone: 605.996.6208
