How would you like to know if a subscriber is having a problem with their video service before they even know it? Do you ever wonder if your subscribers are using the Weather App or What’s Hot App?
With User Experience Monitor (UEM), service providers have a powerful tool with reporting capabilities that can increase quality of customer service. It allows service providers to:
- View data from the STBs in their network pertaining to different events or feature utilization
- Create valuable reports that can help get the most out of their video service
Potential Data and use-case scenarios:
- View the number of times the Weather App or What’s Hot App was invoked on the STBs in a specific area
- View problems that customers are having but not reporting
- Correlate network issues to trouble reports
- Schedule reports to be emailed to your inbox
And with the Central Reporting Server and Microsoft Power BI, you can change your UEM data into rich visuals to collect and organize in order to focus on what matters to you.
For more information, feel free to read more about APMAX IPTV Middleware in our downloadable brochure.DOWNLOAD PRODUCT SHEET