Video Middleware – Support Tools

No extra hardware or software is needed to quickly address customer service questions or issues.

Virtual Remote:
  • Achieve customer satisfaction by resolving their issue during the initial call
  • CSR’s can take over a customer’s remote control through the InnoStream UI
  • Walk customers through a guide question without a service call
  • Integrated with InnoStream Video Middleware and eLation Billing Software
  • Reduces truck rolls
  • Save everyone time and money

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User Interface Report Writer:
  • With a couple of mouse clicks, the flexible report writing tool can quickly gather important subscriber information
  • A fully integrated subscriber management system
  • Improve administrative efficiency
STB Monitor and Control Web/Mobile Application
  • Allows technicians to view STB information, monitor metrics, and control STB WiFi operation remotely
  • Assist in installation and troubleshooting of STBs
  • Save operator time, expenses and resources
Other Support Tools to Better Serve your Customers:
  • Backup/Restore STB Settings – Backup or restore all STB settings in the case of a DVR/STB swap out
  • STB Audit – Gives information about the health of deployed STBs
  • Boot-up Trouble Screens – Will only appear if trouble occurs

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Admin Menu:
  • STB Diagnostic Tools
  • Bandwidth Tester
  • Technician can access on site
One Vendor – One Support Group
  • Deployed on redundant, carrier-grade hardware with built-in web servers
  • All upgrades, updates and support from Innovative Systems
  • Extensive testing procedures with an in-house Central Office and Video Headend

Questions?

For more information, feel free to read more about Video Middleware in our downloadable product sheet.

DOWNLOAD PRODUCT SHEET
Looking for something more conversational?

Call (605)995-6120 or email us.