Innovative Systems

Switch Service Control

For years, you have offered CLASS Features to your subscribers. Though the CLASS features are helpful, it is often frustrating for customers when they cannot access the service to review their personal settings. For example, a subscriber to Selective Call Acceptance cannot easily manage the numbers on their accepted callers list. That is, until now.

Manage Switch Service Control using the Web Portal or Phone Central

Switch Service Control allows subscribers access to manage and update several features. To benefit from Switch Service Control, the subscriber installs a small PC application on their home or office computer called Phone Central or they can access online using the Web Portal option.

• Selective Call Forwarding
• Simultaneous Ring
• Distinctive Ring
• Selective Call Rejection
• Selective Call Acceptance
• Speed Dialing
• Group Speed Dialing*
• Convenience Dialing*

Switch Service Control and Phone Central make existing CLASS services more customer-friendly and easier to use.

*Provided exclusively by the DMS10 and C-15 and supported by APMAX.

Call Logging Portal

Call Logging Portal offers customers call monitoring functionality with detail that is beneficial for many business applications. With Call Logging subscribers receive a log of all calls made from and placed to their telephone. This log can be delivered daily via e-mail and the information can be reviewed and analyzed according to specific business needs.

Call Logging Feature
Call Logging Portal works in conjunction with the Genband C-15 Call Logging (CLGS) feature that sends a User Datagram Protocol (UDP) packet when a station subscribing to the CLGS feature makes or receives a call. CLGS 'listens' for those packets, processes the packets, and generates call records that are stored on the APMAX. At a specified process time, the APMAX creates a comma-separated value (CSV) file of the call records and sends the CSV file to the subscriber via e-mail.

The CSV file contains the date, time, elapsed time, originating number, destination number, direction, answered status, and forwarded status for each call placed or received. Subscribers can manipulate that information using a tool such as Microsoft Excel.

Subscribers Manage the Service With Phone Central
Call Logging subscribers may be given Internet access that allows them to use Phone Central (a small application installed on the subscriber's home or office PC) to retrieve call records right from their desktop.

*Call Logging Portal available only with the Genband C-15.