Innovative Systems, L.L.C., specializes in hardware & software products for the North American telecommunications industry. We employ talented professionals who are committed to the highest standards of customer service and technical excellence. We offer a team-oriented work environment and our benefits include health, life and disability insurance, paid vacation, 401(k) plan and a profit sharing plan.
Video Time: 3:12
Current Positions Available:
Technical Support Specialist
Do you feel great satisfaction when you've helped someone resolve a problem?
Innovative Systems is currently seeking applicants for a Technical Support Specialist.
Our customers have varying levels of technical comprehension which requires a talented and patient support specialist
who is an effective communicator. This position is responsible for providing software and hardware support to our
clients throughout North America. Our Technical Support Specialists handle a unique mix of support issues in the
areas of telephony, computer networking, Internet controlled telephone services, and IPTV video systems. A Technical
Support Specialist interacts with clients on a daily basis in a fast-paced, high-tech industry. Computer experience is
necessary. Telephony experience is helpful but not required.
Duties Include:
- Assist clients with the installation and provisioning of Innovative Systems Voice and Video products.
- Deliver outstanding customer service through timely response and proactive solutions with the
installation, support, and configuration of Innovative Systems products.
- Diagnose, resolve, and document hardware and software issues in a timely and accurate manner.
- Provide end user training and support where required.
- Some travel to client sites is required.
- Experience with the following software and technologies - Windows 2000, XP, Vista, SQL, Linux,
Cisco Routers, Windows Web Servers, TCP/IP.
- Proficiency in the installation of various types of data communications, network, PC, and server
hardware.
- Excellent oral and written communication skills and documentation skills.
- Abiilty to work both independently and in a team environment.
- Desire to keep current with the latest state-of-the-art technology in the areas of communications,
networking, protocols, hardware, and software.
Customer Software Support Specialists
Innovative Systems is currently accepting resumes for Software Support Specialists. The
responsibilities of this position would include technical analysis, application testing, documentation,
client training, direct customer service and managing multiple projects simultaneously. Applicants
must be willing to travel up to 25% of the time. Preferred background would include either a business
or teaching degree and/or customer service or software support experience.
Software Developers
Innovative Systems is currently accepting resumes for Software Developers. We offer the opportunity to
work with a group of talented software developers and utilize the latest tools to develop Windows,
Internet and Embedded systems applications. Disciplines include C, C++, C#, .NET, HTML, XML and Linux.
Exceptional candidates with degrees in Computer Science, Computer Engineering or Electrical Engineering
will receive high consideration.
Send Resumes To:
Greg Feiner
1000 Innovative Drive
Mitchell, SD 57301
email: careers@innovsys.com
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